Becka Stern

Gladstone did not pressure me or feel aggressive in their selling tactics. Everything felt easy and like they were there to help me, not make a quota. selling tactics. Everything felt easy and like they were there to help me, not make a quota. More

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Gladstone Toyota and becka took care of customer’s need very well. I am very happy with them very well. I am very happy with them More

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Dealership itself is very nice and professional. Wide array of inventory, and if something is not available they definitely will work to help find it. Sales reps are knowledgeable and they do an exc Wide array of inventory, and if something is not available they definitely will work to help find it. Sales reps are knowledgeable and they do an excellent job following up, and there are timely reminders for service and maintenance. One thing to note is that the managers are not fully transparent upfront when offering their “best” price for the new vehicle. Fully understand these are sales tactics, but if you don’t ask about certain things like the money factor and you don’t have a ballpark of where it’s set at for the make and model and zip code they will often use a much higher money factor upfront. More

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The dealership and staff were super accommodating and patient! I appreciated their eagerness to help and work with me. patient! I appreciated their eagerness to help and work with me. More

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Becka was great. She was very personable. And very knowledgeable about the car. We both enjoyed our time with her. She was very personable. And very knowledgeable about the car. We both enjoyed our time with her. More

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Kinza was fantastic! She was knowledgeable, patient, and made the entire process smooth. We’d gladly work with her again. Thanks for answering all our questions—my wife l She was knowledgeable, patient, and made the entire process smooth. We’d gladly work with her again. Thanks for answering all our questions—my wife loves her new car! The finance representative was also excellent and easy to work with. Unfortunately, our experience with management—specifically Seth and Becka—was disappointing. They came across as rude and dismissive. If customer satisfaction is a priority, that effort needs to start at the top. Thankfully, we didn’t have to deal with them again. More

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Becka and the other Toyota team members provided an exceptionally happy and knowledgeable customer service experience!! exceptionally happy and knowledgeable customer service experience!! More

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Becka Stern was outstanding! !! Everyone was an absolute pleasure to do business with, and I would highly recommend Gladstone to a family member or friend. I don't know who this W !! Everyone was an absolute pleasure to do business with, and I would highly recommend Gladstone to a family member or friend. I don't know who this Wendal guy is everyone keeps talking about, but Becka makes you feel comfortable and not pressured at all. And judging by Wendal's picture, Becka is 100% a lot more pleasant to look at! More

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Aside from being great to work with with accurate information and deep knowledge of her products, Becka pulled off a miracle for me. When the time comes for a new car, she’ll get my business. information and deep knowledge of her products, Becka pulled off a miracle for me. When the time comes for a new car, she’ll get my business. More

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We went to a few dealerships before finally buying a car with Becka at Gladstone Toyota. It was an excellent experience from start to finish. Becka was very patient with us and explained everything thorough with Becka at Gladstone Toyota. It was an excellent experience from start to finish. Becka was very patient with us and explained everything thoroughly. She did a good job of listening to us and our needs/wants, and I didn't feel the same high pressure sales tactics or lack of transparency that I did at the other dealerships. Other family members have bought cars/had service done at Gladstone Toyota over the years, and they have also had great experiences there. I highly recommend them. More

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