Barbara Bloss

They were friendly, not pushy, up-front with everything. I felt like I was doing business with a trusted family member and even reviewing my deal several years later I am still very happy with them. So much I felt like I was doing business with a trusted family member and even reviewing my deal several years later I am still very happy with them. So much so that after the Kia (Niro) I bought a Hyundai from the Horne family. More

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I seldom write reviews, and if I do write a review it’s a good one. However, this dealership is a total SCAM. To start, I purchased a used car from this place because I found an ad online for it. It was my f good one. However, this dealership is a total SCAM. To start, I purchased a used car from this place because I found an ad online for it. It was my first time buying a car on my own, so of course these people were going to try to take advantage of me, so I brought my dad with me. Before I get into detail, while I was waiting for the financing to be approved, someone backed into the rear panel of my car and made a GIANT dent in it. No one said anything and I didn’t notice until I got home the same day. I immediately messaged Josh G my salesman and he was weary thinking that I hit something on my way home and didn’t seem like he believed me. I told them to check their cameras and when I brought the car back to get it fixed they never told me what happened so I assume one of their employees did it. Now trying to get this dent fixed took about a month, they made me drive to the dealership 5 SEPARATE TIMES which is an hour away from me, just for the dent guy to eventually come to me and fix the dent. The last time I drove over there Josh finally felt bad and offered to fill up my gas tank, which I had just filled up before I drove over there. That was the only thing he offered to do for inconveniencing me the whole month. Anyway, while the salesman Josh G was telling us about the car and the ad that we saw, he tries to tell us right from start that there’s an automatic $1,500 “dealership package” that I have to pay for adding to the total price of the car. My dad demanded we didn’t want it and he said it’s not negotiable, it’s their dealership’s policy as to why they priced the car so cheap online. Obviously we can’t argue with that, we believed and trusted he was telling us the truth. Fast forward to signing the paperwork with just Chris (the finance manager) and myself in the room, he is flying through the paperwork, I didn’t get a chance to read anything - plus who reads ALL the fine print on these contracts anyway? I sure as xxxx will be from now on. One of the last things I had to sign, which was on an iPad was talking about their “dealership package” and clearly stated that it was OPTIONAL and was NOT required to purchase a car. The only reason I found that out was because I read reviews online after the fact and read all these horrible reviews. And turns out they scammed me just like every other person who doesn’t read the fine print and trusts the dealership isn’t lying to your face. Next, I initially did my financing through them so I could get the car that day, I then ended up getting my own financing through my bank a couple days later. The loan amount was for more than what it was when I was doing my financing through them and I didn’t catch it until after I made my first payment and realized how much the loan was. I then reached out to Chris and he admitted he messed up and left the GAP insurance on and he should’ve taken it off. So basically he owes me about $1,000. Fast forward, 3 MONTHS LATER and I STILL DON’T HAVE THE MONEY HE OWES ME. First of all, I live about an hour away from this dealership so its not like I can pop in and say where’s my money. Chris dragged me on for literally 3 months making excuses as to why my bank hasn’t gotten the check. I called around TEN TIMES to ask to speak to the general manager who conveniently is “in a meeting” EVERY TIME YOU CALL. And they ask to leave a message and for him to call you back and of course he doesn’t because he knows people are pissed off at the scam business he is running. My dad and I finally drove out of our way to go tell these people they owe me money and where is it but we still didn’t get it. They said it will be here in a couple days but I don’t believe anything they say. If possible AVOID THIS DEALERSHIP AND THEIR SCAMS. It’s unfortunate there are people like this in the world and made my first car buying experience AWFUL. If I could give zero stars I would. More

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Great customer service and no pressure which was such a relief and very different from other dealerships! relief and very different from other dealerships! More

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Al Burton was very charming and nice and had excellent customer service ! I will definitely be coming back to purchase another vehicle. Thank you, for an amazing experience horne kia team ! customer service ! I will definitely be coming back to purchase another vehicle. Thank you, for an amazing experience horne kia team ! More

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Highly recommend this dealership! Tony was an amazing salesman and made the buying process smooth and easy. Thank you Horne Kia for such ana amazing car buying experience! Tony was an amazing salesman and made the buying process smooth and easy. Thank you Horne Kia for such ana amazing car buying experience! More

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Very professional, no pressure, high quality. A very positive experience from initial sales through finance and delivery ! I love my new car ! A very positive experience from initial sales through finance and delivery ! I love my new car ! More

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Barbara Bloss was the reason we bought our Sorento Hybrid from Horne. Her customer service is stellar. She treated us with care and concern, and kept us apprised of the status of our car. We felt comfortable from Horne. Her customer service is stellar. She treated us with care and concern, and kept us apprised of the status of our car. We felt comfortable that we would get the best deal possible and she came through. If you are looking for a Kia, we highly recommend that you contact Barbara! More

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Barbara was amazing and was absolutely outstanding! ! I would recommend everyone go to this Horne kia location and see her!!! Wow!! ! I would recommend everyone go to this Horne kia location and see her!!! Wow!! More

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Barbara Bloss has always gone the extra mile to be helpful. A wonderful person to work with. Very pleased with the treatment I received. Prompt and accurate finding the information I was requesting. I helpful. A wonderful person to work with. Very pleased with the treatment I received. Prompt and accurate finding the information I was requesting. I will always shop first at Horne Kia just because of Barb. No pressure and a real joy to recommend. I wish I could give her more than 5 stars. More

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Excellent experience with the salesperson Barbara B. And finance manager Konner, I'm 100% satisfied with the service and treatment. I would definitely recommend Horne kia to my friends. And finance manager Konner, I'm 100% satisfied with the service and treatment. I would definitely recommend Horne kia to my friends. More

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