B.J. Springett | Page 4

I brought my Lexus 350 in because it was making a loud noise, like two pieces of concret rubbing together. It was something that did not happen all the time but when it did it was very startling. Last fal noise, like two pieces of concret rubbing together. It was something that did not happen all the time but when it did it was very startling. Last fall I had it in and left it overnight but it did not act up. I brought it in on Sat and BJ and the service machanic suggested I leave the car to see if they could duplicate it. They had it over the weekend and called on Monday morning to say it did not act up and suggested keeping it another day. They called on Tue morning and said it did act up and they were pretty sure they knew what the problem was. That was the good news the bad news was how expensive the repair was going to be. I had just had my car in for a 90,000 mile service and it cost me a lot of money. Nothing in my budget but I'm a firm beliver of doing the service to keep my car in good condition. I also have a 99 Honda Accord that I take to Mungenast in South County and have dealt with them for at least 20 years so I know and trust their work. I explained to BJ that I would have the work done but if their was anyway to help with the cost I would be very greatful. In the past 3 months I've spent close to 2500.00 in car repairs. My husband has had surgery and we are dealing with hospital and continuse doctor bills. He talked with the service manager and they covered the warranty and I covered the labor. When BJ told me the final cost I could have cried for joy and then I thought I must have heard him wrong. When I went to pick up the car the total he told me was for the labor and it was what he told me. BJ was out to lunch when I picked up the car but Drew Lesinski took care of the paperwork. He also was very polite and pleasent. BJ was very good about keeping me up to date on what was happening with my car and I appreciate everything he did for me. More

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