Austin Hopperton

I had a great experience brought my car in to get a oil change and a tire repair and everything went smoothly change and a tire repair and everything went smoothly More

Helpful 0

Report | Print

I was a first time buyer having a hard time getting cars everywhere I went. Austin & the Spitzer family made it less stressful and easy for me to buy my first car. Really grateful! everywhere I went. Austin & the Spitzer family made it less stressful and easy for me to buy my first car. Really grateful! More

Helpful 0

Report | Print

I arrived early for my service appointment and they took my vehicle right in. They changed my oil and rotated my tires. my vehicle right in. They changed my oil and rotated my tires. More

Helpful 0

Report | Print

I went in to look at a new Ram for lease. I walked in and was helped by Austin. He found the truck I wanted to see and pulled it up. Not knowing it was the exact truck that I have been lookin I walked in and was helped by Austin. He found the truck I wanted to see and pulled it up. Not knowing it was the exact truck that I have been looking for. We test drove it and came back to start discussing the numbers. After 2 1/2 hours, we finally came to a number we agreed on. He went to talk to his manager, but it was late, and they were about to close. So he told me they would have to call the credit union first thing in the morning and would call me after they figured it all out. He told me I would be coming back the next day to pick up my new truck. I left under the impression that it was a done deal and would be coming in to get the truck. The next day came, and I never heard anything. I decided to call when I got off of work, and Austin told me the manager was out sick, but he would call me the following day. I waited another day and didn't hear back from him. So I called again. This time Austin was busy with another customer. I asked for him to call me back but he never did. So I called again and finally got an answer. He went back on what we originally discussed a few days prior, and gave me no explanation. The lack of communication was very unprofessional. More

Helpful 0

Report | Print