Ashley Dobbs | Page 5

Absolutely incredible experience. This is our second car purchased from Mohawk Honda and we couldn’t be happier. Thank you AJ for putting me in a brand new pilot! I think you have found customers for life purchased from Mohawk Honda and we couldn’t be happier. Thank you AJ for putting me in a brand new pilot! I think you have found customers for life with Mohawk Honda! Thank you to the service dept for always taking care of my cars! You know I’ll be back with this one! More

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I have been with Mohawk since 2016, I have purchased 3 Honda HRV cars 2016,20018, and 2020. Have always gotten good pricing, great customer service, and the service department is a big reason I keep going Honda HRV cars 2016,20018, and 2020. Have always gotten good pricing, great customer service, and the service department is a big reason I keep going back, have all work on vehicles done by them, never over charge or preform work not needed. Is an outstanding dealership on all points More

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I was approached to see if I might want to upgrade to a 2020 CR-V EX-L from my 2018 lease. I met with Cameron and everything went very smoothly for this transaction. This is my 5th CR-V and 3rd one from 2020 CR-V EX-L from my 2018 lease. I met with Cameron and everything went very smoothly for this transaction. This is my 5th CR-V and 3rd one from Mohawk Honda. being my 3rd from Mohawk speaks volumes for this agency. Cameron is professional, and easy to work with. I would also like to thank Dalton who was my tech advisor and did a great job as well. A++++++++++ to both. More

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I am very pleased with Brian McKenna’s assistances in trading in my previous CR-V and purchasing a new one. Dalton was very helpful and patient in teaching me the systems. trading in my previous CR-V and purchasing a new one. Dalton was very helpful and patient in teaching me the systems. More

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If I could give negative stars on the service department I would. I am never going to Mohawk Honda for service ever again! I’ve been there 2 times for service and both times they messed up my service. Let’s I would. I am never going to Mohawk Honda for service ever again! I’ve been there 2 times for service and both times they messed up my service. Let’s begin with the first visit. One of the things I asked for when making the appointment and arriving for the appointment was a simple oil and filter change. When I got the car back, the oil was not changed and the multipoint inspection indicated the oil levels were good. Two days later my oil light went on and I had to do it myself. On the second and most recent visit, I came in on a wednesday for several services, one being my windshield wipers, as they were working but misaligned. They could not complete this service on Wednesday because they had to order parts, and asked me to come back Friday. Okay. Friday rolls around and I drop off my car before work at 2 pm, and was told I could pick up the car after closing at 8 pm as long as I paid over the phone and had a spare key to unlock it. My service advisor, Gunnar Shifley, said he would be there until 5 and would call me when it’s done. Okay. 4 pm comes on Friday and I am left a voicemail that says the part they ordered is broken and they will have to do it Saturday. I tried to call my service advisor, and was told he left early and wasn’t going to be back all weekend. I understand things happen and stuff breaks, so I said fine I will pick up my car tonight and bring it back Saturday morning before work at 8 am, as they offered me a rental for the inconvenience. 2 minutes after offering the rental on the phone, I’m told by both mike Malone and Ian O’Connor that I should just “pay for an Uber” to get to work instead. I did not pay tens of thousands of dollars for a car just to have to take an Uber for something that wasn’t even my fault! What happened to getting a rental?? Then I was told by Ian O’Connor that he would pay double for my Uber ($20 is nothing to take off the price when you’ve just spent $1,500 and they’re screwing you over and leaving you carless). I was also extremely offended when they said this to me, because you could tell they did not care that they left me without a car at last minute. They then say that the next day they will drop my car off to me at my job when it’s done before 2 pm, which is when I get out of work on Saturday. So 1:40 rolls around Saturday and I was told that there is only one driver, so they will have to have a shuttle pick me up and bring me there. They did not show up to my job until 2:30, not only did I miss a doctors appointment, but I also had to make my SO leave work early to come get me and bring me to get my car because I could not wait. When I arrived to pick up my car, some old guy argued with me about calling me to make sure I was still getting out at 2 to come pick me up, why would my work hours suddenly change out of nowhere? Anyways, the service there sucks, the employees are rude, and they don’t know what the xxxx they’re doing cause I even left a list in my car of everything I needed done because they didn’t do my oil change last time and they STILL forgot to put new wiper blades on after they fixed the wipers. Good luck to anyone else that has to deal with their xxxx. More

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So thankful for service after NYS thruway breakdown My wife and I were towed to Mohawk Honda after a breakdown on N.Y. State thruway. Service advisor Ashley Dobbs was VERY helpful in repairing the vehic My wife and I were towed to Mohawk Honda after a breakdown on N.Y. State thruway. Service advisor Ashley Dobbs was VERY helpful in repairing the vehicle and acquiring a vehicle for use while being repaired. We are both in our 70's and were traveling to Albany from Rochester. We received help and respect and are thankful for the service. If we lived in the area, this would be where we would take our vehicles. Thank you to Ashley Dobbs and the service dealership. It is good to see that there are some businesses that truly have employees and a work environment that provides such care and quality service. Anthony and Kathy Giordano, Conesus, N.Y. More

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Somebody approaches me right away to welcome me to Service. In a couple of minutes, Caleb comes over and gets my Civic set up for change of air filters. Personally picks me up at lounge when service d Service. In a couple of minutes, Caleb comes over and gets my Civic set up for change of air filters. Personally picks me up at lounge when service done. Very prompt, good service and I'm done with time frame they said. Love Honda service! More

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It was a very good experience. I love the fact that my daughter and I came in and told John what was my daughters budget and he came up with a couple of cars for us to pick out and I love the fact that my daughter and I came in and told John what was my daughters budget and he came up with a couple of cars for us to pick out and showed us what were our options. He showed us the car and we liked it and it was quick. Not a long waiting game which I like a lot. He was very nice and professional. We would definitely go back there and recommended family and friends!! More

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This is an amazing dealership. I have had the pleasure of buying 4 vehicles from Mohawk Honda. Every experience has been phenomenal, with each department, management, sales, finance and service. The atmosphe buying 4 vehicles from Mohawk Honda. Every experience has been phenomenal, with each department, management, sales, finance and service. The atmosphere at Mohawk is one of a kind! I HIGHLY recommend meeting with this amazing staff to get the car and experience of your dreams. More

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Vehicle purchase Outstanding customer service, service, and parts department This is the 2nd consecutive vehicle I bought from them. I always add customizations and th Outstanding customer service, service, and parts department This is the 2nd consecutive vehicle I bought from them. I always add customizations and they accommodate me in all departments. All my friends and family go to this dealership, because there vehicles are priced accurately, they have quality vehicles, and most of all there is very haggling! They are easy to work with and they will do what theybcan to earn your business. I happy to be part of the Mohawk Honda Family More

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