I purchase a used 2025 XT5.
Sales man was nice, however, when I got home, I noticed a lot of issues with the car. Inside and outside. Dinks, broken mud flap that flaps when I
Sales man was nice, however, when I got home, I noticed a lot of issues with the car. Inside and outside. Dinks, broken mud flap that flaps when I drive, lots of spots which had been touched up and inside the back door has discolored spots along with lots of scuff marks inside and out.. I went back in the next day to see if I could get mud flap fixed and have the back door detailed in and out. I was told it was not under warranty, it is cosmetic - sorry no such luck. The sales supervisor did have the outside of the back door polished but it still shows. The inside of the door, I was told I could purchase a piece after market to replace it. I purchased the mud flap and some other piece - now I need to have it install, I guess at my cost. Very dissapointing especially since I had purchase my brand new cadillac there years ago. I will never go there again nor would I ever go there for maintenance. I was treating very nice prior to purchasing the car - after that I was on my own. Sad.
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by nicole93
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2026 -
Mark Christopher Auto Center responded
Thank you for sharing your experience, Nicole. I understand your concerns regarding your 2025 Cadillac XT5 and the cosmetic issues you noticed after purchase, including the mud flap and the back door. At Mark Christopher Auto Center, we aim to support our customers and address concerns whenever possible, and ensure every vehicle meets the high standards our customers expect.
If you'd like to discuss your visit further, please contact me directly. We are committed to reviewing our vehicle preparation and post-sale support processes so every owner feels valued, confident, and supported throughout their ownership journey.
Lloyd Beardsley General Manager lbeardsley@markchristopher.com
Mar 30, 2026 -
nicole93 responded
Hello Lloyd.
I had responded last night via email but not sure if you had received my email, maybe I did not use the proper chanels.
Thank you for your email/response which I truly was not expected but much appreciated.
Please feel free to contact me at 714-336-5317.
Anytime during the day is a good time.
Sincerely,
Nicole Flower.
Sent from my iPhone
Armando was a good mediator between financer and us.
He tried his best to get us the price we were looking for.
He tried his best to get us the price we were looking for.
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by flembo56
Verified Customer
Verified Customer
Mar 12, 2026 -
Mark Christopher Auto Center responded
Thank you for your kind words! I'm happy to hear that Armando was able to assist you effectively during your experience at Mark Christopher Auto Center. It’s our priority to help our customers find the right deal. We appreciate your feedback and hope to see you again soon!
Lloyd Beardsley General Manager lbeardsley@markchristopher.com
Greg and Armando are the best.
I never had such a great car buying experience. Mark Christopher is my dealer for all future vehicle purchases
I never had such a great car buying experience. Mark Christopher is my dealer for all future vehicle purchases
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by BRUCEWIGNALL
Verified Customer
Verified Customer
Mar 08, 2026 -
Mark Christopher Auto Center responded
Bruce, thank you for your wonderful feedback! I'm excited to hear that you had such a great car-buying experience with Greg and Armando at Mark Christopher Auto Center. We look forward to being your dealer for all your future vehicle purchases! Safe travels!
Lloyd Beardsley General Manager lbeardsley@markchristopher.com
The dealership was very nice, very big and welcoming with
a lot of inventory for you to check out
a lot of inventory for you to check out
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by jmimijen2006
Verified Customer
Verified Customer
Mar 03, 2026 -
Mark Christopher Auto Center responded
Thank you for your feedback! I'm glad to hear you found Mark Christopher Auto Center to be nice and welcoming, with a great selection of inventory. We appreciate your support and hope to see you again soon!
Lloyd Beardsley General Manager lbeardsley@markchristopher.com
The team was very knowledgeable and made the purchase
experience very clear and easy. Thank you
experience very clear and easy. Thank you
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by cesarmartinez
Verified Customer
Verified Customer
Mar 02, 2026 -
Mark Christopher Auto Center responded
Thank you for your wonderful review, Cesar! I'm thrilled to hear that our team at Mark Christopher Auto Center made your purchase experience clear and easy. We appreciate your feedback and look forward to assisting you again in the future!
Lloyd Beardsley General Manager lbeardsley@markchristopher.com
This has consistently one of the best experiences that
I've had at a car dealership.
I've had at a car dealership.
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by DANIELLEAGUAYO
Verified Customer
Verified Customer
Feb 27, 2026 -
Mark Christopher Auto Center responded
Thank you for your wonderful review! It’s fantastic to know you had one of your best experiences at Mark Christopher Auto Center. Your feedback is sincerely appreciated, and we look forward to assisting you again in the future.
Lloyd Beardsley General Manager lbeardsley@markchristopher.com
Great customer service.
They were really eager to make sure I got the deal I wanted.
They were really eager to make sure I got the deal I wanted.
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by robert.soto
Verified Customer
Verified Customer
Feb 21, 2026 -
Mark Christopher Auto Center responded
Thank you for your kind words, Robert! I'm happy to hear that you had a great experience with the customer service at Mark Christopher Auto Center. Our team always strives to ensure our customers get the best deal possible. We appreciate your feedback and look forward to serving you again!
Lloyd Beardsley General Manager lbeardsley@markchristopher.com
Outstanding knowledge of my vehicle and made the process
super simple. Greg Hess was very helpful and explained all the features to me. These guys are amazing.
super simple. Greg Hess was very helpful and explained all the features to me. These guys are amazing.
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by bholcombe3
Verified Customer
Verified Customer
Feb 21, 2026 -
Mark Christopher Auto Center responded
Thank you for your fantastic review! I'm thrilled to hear about your positive experience at Mark Christopher Auto Center. It's great to know that Greg's knowledge and assistance made the process easy for you. I appreciate your kind words and hope to see you again soon!
Lloyd Beardsley General Manager lbeardsley@markchristopher.com
Fast service, professional, only thing I would have liked
2 keys instead of one key and that was not offered to me which was extremely disappointing.
2 keys instead of one key and that was not offered to me which was extremely disappointing.
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by BRANDYMARBAN4
Verified Customer
Verified Customer
Other Employees Tagged:
Armando Nuno
Feb 09, 2026 -
Mark Christopher Auto Center responded
Thank you for your honest feedback, Brandy. I truly appreciate your positive comments about our fast and professional service at Mark Christopher Auto Center. I understand your concern regarding the key, and we'll certainly take your feedback into consideration for future customers. If you have any further questions or would like to discuss this matter, please feel free to contact us. Hoping to have the opportunity to provide an even better experience in the future!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Excellent customer service.
Was greeted by every employee. Armando helped me find a car that fit my needs and my budget. He ensured me that he would take care of me even though
Was greeted by every employee. Armando helped me find a car that fit my needs and my budget. He ensured me that he would take care of me even though I was doubtful. He kept his word. Me and my family feel very blessed to have our new vehicle.
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by tammiterrell
Verified Customer
Verified Customer
Other Employees Tagged:
Armando
Feb 03, 2026 -
Mark Christopher Auto Center responded
Thank you for your wonderful review, Tammi! I'm thrilled to hear that you had an excellent experience at Mark Christopher Auto Center. It’s great to know that Armando was able to assist you in finding the perfect vehicle for you and your family. Your satisfaction is our priority, and I appreciate you sharing your positive experience. We look forward to serving you again in the future! Enjoy your new vehicle!
Lloyd Beardsley General Manager lbeardsley@markchristopher.com