Ardi Fazeli | Page 3

Price switch based on misrepresentation April 20, 2020 Rating of Auto Web Expo. Auto Web Expo, Inc. 2311 Midway Rd. Carrollton, Texas 75006 On or about December 30,2019, I notic April 20, 2020 Rating of Auto Web Expo. Auto Web Expo, Inc. 2311 Midway Rd. Carrollton, Texas 75006 On or about December 30,2019, I noticed a 2013 Lexus 350 GS advertised on Car Gurus by Auto Web Expo (AWE). Mileage was listed at 72,551 miles and the price was $16,460.00. See attached copy of post. I visited AWE at the above referenced address and met Mr. Travis Trenkle, who represented himself as an AWE internet manager. I advised Mr. Trenkle that I would arrange my own financing. During a subsequent meeting with Mr. Trenkle I was subjected to a sales pitch by Mr. Faseli ( Manager) to finance my purchase through AWE lenders. I declined. Afterwards the price of the vehicle was increased to $17,098.00. When Mr. Trenkle was questioned about the increase, his response was: "I just went to ask why the price increased for you. Looks like we did the complete full- service to the Lexus. Oil change, filter change, cabin filter, tire rotation, alignment, and state inspection. That's why it (the increase was) added to the price." See attached copy of email. I relied on this representation by Mr. Trenkle and a AWE that the work was performed after the $16,460.00 price was agreed to, even though I had not authorized the additional work. Later, I discovered that the "complete full service" was unrelated to the price increase. It appears that the price was increased after Mr. Trenkle and AWE learned that I would provide my own financing. The "complete full service" was not the basis for the price increase since the work was not performed at all, or prior to the original pricing of $16,460.00, to wit: 1) Oil change was completed on January 13, 2020, a week or more after it was supposedly an element of the price increase; see attached image; 2) Filter (oil) was completed on January 13,2020; see attached image; 3) Cabin filter was not done (see photo attached and AWE internal document); 4) Tire rotation was not done (see attached AWE internal document); 5) Alignment was not done ( see attached AWE internal document); and 6) State inspection was completed in December 2019 with a mileage reading of 72,551, which is the mileage reading shown in the Car Gurus posting with a price of $16,460.00. (See attached document.) On February 28, 2020, I emailed his concerns to Mr. Trenkle. No response. Then, I emailed Steve Martin, an AWE manager, on March I I, 2020, in order to settle these claims amicably. No response. I mailed the above concerns and documents to Mr. Ardi Faseli ( Manager ) via Certified Mail: 7014 2120 0000 8849 9931 Return Receipt Requested. This letter was written by my attorney and received by Mr. Faseli on April 7th. Mr. Faseli did not respond within the time period specified (10 days). Damages requested were as follows. Quoted from the letter to Mr. Faseli. “In addition, the driver's seat failed as shown in the attached image. It appears that one of your mechanic's back pockets must have contained a tool. Mr. Kester expects the seat to be repaired at your cost, estimated at $. This is included in the damages below. Replacement shall be completed with Lexus certified materials. I am sure you are unaware of and do not want these deceptive practices by your employee to continue. My damages amount to $Please send your check in that amount to Paul Kester within 10 days of receipt of this letter”... Perhaps AWE sees itself as above responding. All documentation is available for those with interest. Best practices if you intend to deal with AWE. 1) Have all pricing confirmed in writing on first visit. 2) Negotiate with your bank or credit union for financing. 3) Avoid AWE lenders, AWE is a loan mill. 4) Avoid AWE car repair service. They will misrepresent any service. More

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1st class custom service! Quality well maintained vehicles! I was looking for second vehicle. I spoke to Ali and Ben. Within 45 mins. I was approved on a quality, low mileage, very well maintained vehicle. No I was looking for second vehicle. I spoke to Ali and Ben. Within 45 mins. I was approved on a quality, low mileage, very well maintained vehicle. No HASSLE! NO GAMES! If you're looking a vehicle! Have NO FEAR! Make your 1st & only stop @ Auto Web Expo. Ask for Ali! Thank you Ben & Ali More

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Miracle I would like too thank Ali Hussain for his efficiency his patience with assistance in helping me get what I came for my maxima Auto web expo is the be I would like too thank Ali Hussain for his efficiency his patience with assistance in helping me get what I came for my maxima Auto web expo is the best and staff it was like being around family the atmosphere was delightful so I thank the staff they all did their part. Much love too you all great doing business with you all Jimmy Allen More

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Best Customer Service from A-Z We have owned more than 25 cars over the last 16-17 years and have always had 4 cars on hand. Recently we decided to trade in 3 of our vehicles and b We have owned more than 25 cars over the last 16-17 years and have always had 4 cars on hand. Recently we decided to trade in 3 of our vehicles and buy 3 newer vehicles in 3 days. The first 2 were brand new vehicles from big franchise corporations which we knew was the way to go to take advantage of incentives and rebates. But for the 3rd car we wanted to trade, I knew I had to go for preowned since we did not want to blow our budget. So I started my search on cargurus.com and Capital One Navigator to find who had the best pricing on the market for the car I wanted. I was hoping to trade my 2014 Lexus GS 350 F Sport up to a 2016 Lexus RX 350. Auto Web Expo had the exact vehicle I was looking for at the best deal on the Internet. Our salesperson was Shawn and an absolute perfect guy. He was on top of things the entire time we were there. He does not have the "used car salesman" persona...so definitely not pushy! That was a breath of fresh air! He made sure he was looking out for our best interest with our trade and he definitely did. Nathan our Finance guy was just the same. He was a great guy that helped us get the vehicle of our dreams with tailor made options at an incredibly low interest rate...much lower than we walked in there thinking we could get. One of the owners of AWE even spent time talking to us and telling us about his car business. He too exuded an incredible amount of pleasantry which is hard to come by these days. My experience at Auto Web Expo was exceptional because of the customer service provided. I highly recommend anyone looking for preowned luxury cars or even regular cars that are marked well below market value to come see Shawn at AWE. I promise you'll have just as great of a car buying experience as I did! More

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Outstanding! I’m not big on doing these things, but I promised I would do it. My sales person was Joy and she was amazing! She took customer service to a whole new I’m not big on doing these things, but I promised I would do it. My sales person was Joy and she was amazing! She took customer service to a whole new level! The lot there had beautiful cars. The building itself was being worked on and it looked very classy! More

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Great Experience Wendy was great to work with. The experience was seamless and to the point. She was able to help me find the perfect car. I will recommend to work Wendy was great to work with. The experience was seamless and to the point. She was able to help me find the perfect car. I will recommend to work with her. More

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Superior Cars, Superior Service I have purchased MANY gently preowned cars and trucks over the years and i cannot tell you what a seemless process this was. I traded in my 2016 Lexus I have purchased MANY gently preowned cars and trucks over the years and i cannot tell you what a seemless process this was. I traded in my 2016 Lexus ES350 that I had purchased from AWE last year---thinking I would be "upside down" in the trade. To my suprise, I was offered the HIGHEST trade-in number I could have imagined. They truely took care of me. Aime, Dillon and Ben were so professional from beginning to end! I proudly drove away in my "new" Pre-Owned BMW 5 series on Friday! I was so impressed from start to finish! The process was NO PRESSURE and SEEMLESS! The quality of Auto Web Expo's entire inventory is second-to-none! I HIGHLY recommend this dealership to anyone that is in the market to get a high-end luxury vehicle in the Dallas-Fort Worth area. I will ALWAYS do business with this dealership forever! They have earned a Customer for Life! (Prices are below market too!) More

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BEST BUYING EXPERIENCE!!! Bought a 2014 Jeep Wrangler Sahara on 10-14-17, and am VERY PLEASED with the experience I received. From speaking to Joy and Ben over the phone for h Bought a 2014 Jeep Wrangler Sahara on 10-14-17, and am VERY PLEASED with the experience I received. From speaking to Joy and Ben over the phone for help, to being assisted by Aime in person, Rene putting it on the lift and answering questions, and speaking with one of the owners over the phone and shaking hands with another. HANDS DOWN BEST PLACE TO SHOP!!! They even surprised me with Happy Birthday cake and sang. You won't find a better place to buy an automobile!!! Thanks guys - Josh Hardy More

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