Anyssa Valenzuela | Page 2

Then staff is very friendly and helpful when I come in. They fix all of the problems with my car and keep me informed about how long the repairs will take. They fix all of the problems with my car and keep me informed about how long the repairs will take. More

Helpful 0

Report | Print

When I left with my carI was a very happy customer! !!😁 the staff at John Eagle Honda of Dallas is quite amazing !!😁 the staff at John Eagle Honda of Dallas is quite amazing More

Helpful 0

Report | Print

Awesome thanks for thinking care of my car, in and out awesome service. Will come back soon awesome service. Will come back soon More

Helpful 0

Report | Print

They are honest, efficient, and professional. I always bring my car here for service. Great shuttle service as well. I always bring my car here for service. Great shuttle service as well. More

Helpful 0

Report | Print

Gabriel, Service Advisor, was polite and answered my many questions throughly and patiently. I received a text telling me that Service recommended additional work. (My 2019 Honda CRV was in for her 20,00 questions throughly and patiently. I received a text telling me that Service recommended additional work. (My 2019 Honda CRV was in for her 20,000 maintenance.) I asked Service to proceed. Jennifer, Service Desk, helped me understand all the work that had been done & printed out the a checklist for me. Finally, Robert, Shuttle Driver, was a careful driver, professional, courteous and an excellent conversationalist. Also, I was so pleased that shuttle was immaculately clean. More

Helpful 0

Report | Print

Amazing people . Wouldn’t take my car anywhere rlse Very accommodating. On time and treated me like a celebrity Wouldn’t take my car anywhere rlse Very accommodating. On time and treated me like a celebrity More

Helpful 0

Report | Print

After a safety recall repair that I thought was finished, Anyssa Valenzuela left me vague voicemails about how John Eagle Honda would like me to return "for warranty purposes." She was obviously reading from Anyssa Valenzuela left me vague voicemails about how John Eagle Honda would like me to return "for warranty purposes." She was obviously reading from a script—and doing it poorly—so I ignored what seemed to be a clumsy sales call to try to get a 25-year-old car back in their shop. Unbeknownst to me, she was actually trying to cover up a botched photo upload that happened under her supervision that was required to document completion of the safety repair, and until I returned for another photo the VIN would still show an open recall. Had she left this specific information on the voicemail, it would have been a much less frustrating experience overall. In her mind, saying the words "warranty purposes" somehow communicated "we screwed up the safety recall repair process so you need to come back." When I did bring the car back, she was extremely unprofessional and uncaring, even repeating how she had said "warranty purposes" on voicemail as though that explained everything. A simple apology accepting responsibility for inconveniencing a customer would have gone a long way, but that apparently was beyond her capabilities. More

Helpful 2

Report | Print

Richard Corbell was an awesome service advisor. He took care of all my concerns. Thank you. He took care of all my concerns. Thank you. More

Helpful 0

Report | Print

Great customer service on my Pilot in and out of there in one hour with a car wash one hour with a car wash More

Helpful 0

Report | Print

Best service department for Honda in DFW. Friendly location and great staff from the greeters to the cashiers Friendly location and great staff from the greeters to the cashiers More

Helpful 0

Report | Print