Anne Russomano

I am unable to respond to Anne at this time. However, I want to clarify that I did not threaten her staff. I recently had arm surgery, and during our interaction, she forcibly took my personal b However, I want to clarify that I did not threaten her staff. I recently had arm surgery, and during our interaction, she forcibly took my personal belongings from my hand. Additionally, her staff treated me very rudely. Anne threatened that if I did not sign the paperwork, I would not be allowed to leave or retrieve my car. Given her rude behavior and after reading several reviews, it is evident that my experience is not unique. Therefore, I do not wish to engage further with her. More

Helpful 0

Report | Print

My recent visit to Nutley Kia, located in Nutley, New Jersey, unfortunately, did not meet the standards of professionalism and customer service I had expected from a reputable dealership. On April 26, Jersey, unfortunately, did not meet the standards of professionalism and customer service I had expected from a reputable dealership. On April 26, I brought my vehicle in due to a problem I was experiencing. After an initial assessment, it was determined that my tie rods needed repair. I proceeded with the recommended service, trusting that it would resolve the issue. However, upon returning, I was informed by the owner, Anne Russomano, that despite the repair, the problem persisted. Understandably concerned, I expressed my intention to explore other options, as the additional proposed diagnostics amounted to a significant cost increase from the initial quote of $409 to a staggering $1800. What followed was a deeply distressing encounter. Despite my clear intention to retrieve my vehicle and explore alternative solutions, I was met with hostility and aggression. As someone who recently underwent surgery, my physical condition was compounded by the unprofessional behavior exhibited by Anne Russomano and her staff. I was subjected to undue pressure to sign documents asserting my refusal of services, despite my willingness to pay for the work already completed. The situation escalated when I was effectively held against my will, with Anne Russomano resorting to physical aggression and intimidation tactics, including confiscating my wallet and blocking my exit. The involvement of law enforcement only added to the distress of the situation, as I found myself outnumbered and fearing for my safety in an environment that should have been conducive to resolving the matter amicably. In summary, my experience at Nutley Kia was nothing short of harrowing. The lack of professionalism, disregard for customer welfare, and resort to aggressive tactics by the owner and staff tarnished what should have been a routine service appointment. It is my sincere hope that by sharing my ordeal, others may be spared from similar treatment and that Nutley Kia takes the necessary steps to address these serious concerns. More

Helpful 0

Report | Print

We can’t say enough about how great our experience was at Nutley Kia! Ulysses, our sales representative was patient and kind. He was very knowledgeable about the Kia Sportage and made sure everything went Nutley Kia! Ulysses, our sales representative was patient and kind. He was very knowledgeable about the Kia Sportage and made sure everything went smoothly with our purchase. We love our new Sportage and we highly recommend Nutley Kia! Also, special thank you to Renee for all you do!! More

Helpful 0

Report | Print

Nutley kia are crooks. Evil people who take your money. Joelle.and.the.entire.staff.are.evil Evil people who take your money. Joelle.and.the.entire.staff.are.evil More

Helpful 0

Report | Print

I'm only giving a 1 star because zero stars is not an option. Do NOT PATRONIZE NUTLEY KIA. Do NOT give the owners, Jim and Ann Russomano, ANY of your money. They are rude, curt, unsympathetic, and e option. Do NOT PATRONIZE NUTLEY KIA. Do NOT give the owners, Jim and Ann Russomano, ANY of your money. They are rude, curt, unsympathetic, and extremely unprofessional. They could not figure out why a BRAND NEW CAR purchased from THEM, (only 9 -months old, with 5000 miles)....continues to die and conk out, repeatedly every week. The service manager, Randall Ellis,, is incompetent and also rude and unprofessional. He actually told me he is "embarrassed" that he could not figure out what was wrong with my car. Ann, the owner, said to me very rudely in a text message and email, to pick up my car or they will charge me for the loaner and for storing my car. I told her she was so disrespectful after waiting patiently for 5 weeks for them to fix my car and never called to complain...even though it was over the holidays. After all of those weeks, they admitted they did not have a resolution. A few weeks later, the same issue came up. I called to explain the tow truck is bringing the car back. Jim, the other owner and Ann's husband, called me to told me, very rudely, not bring the car back, again with no resolution. He was so nasty to me, my husband had to interject about the tone he used with me. He said he has the right as a private business to not service my car, even though it was purchased from them. Overall, they failed over and over as a business. They did not show any empathy for me as a customer, they did not recommend another dealer / service center that had more experience, they did not offer any suggestions for a resolution, they did not offer to change the battery that kept dying, and they did not test drive the car to try to duplicate the issue. I filed complaints with Kia Corporate, BBB, and NJMVC. Additionally, as you can see from other negative reviews, they are combative with customers who do not accept their mediocre service and will in fact BLAME THE CUSTOMER for their short comings. Ann and Jim are bullies. As such, I strongly recommend that you DO NOT patronize NUTLEY KIA. They do not deserve your time or your money. More

Helpful 2

Report | Print

This is my 3rd truck with Nutley Kia, our family has been doing business with them over 15 years! I highly recommend doing business with them the owners are constantly out and about and our sales person Uli doing business with them over 15 years! I highly recommend doing business with them the owners are constantly out and about and our sales person Ulises was amazing! Extremely knowledgeable. I drove out with a beautiful brand new Telluride! See you in 3 years! More

Helpful 0

Report | Print

My experience was stress free and within my budget. Everyone was very nice. I would use this dealership again and highly recommend them. Everyone was very nice. I would use this dealership again and highly recommend them. More

Helpful 0

Report | Print

Mitch spent all the time necessary to make us feel comfortable learning the new “electronic world “ of driving. We appreciate his patience dealing with techno dinosaurs. Thanks for making car shoppin comfortable learning the new “electronic world “ of driving. We appreciate his patience dealing with techno dinosaurs. Thanks for making car shopping an enjoyable experience. We recommend you ask for Mitch when shopping at Nutley Auto. More

Helpful 0

Report | Print

Everyone at the dealership was wonderful. Ulises was our salesman. He made the whole process feel quick and easy. He was very professional and knowledgeable. My fiancé and I were so impressed Ulises was our salesman. He made the whole process feel quick and easy. He was very professional and knowledgeable. My fiancé and I were so impressed with the Sorento and the K5, we wound up getting both vehicles. We are so happy with our experience and have already recommended Nutley Kia to some family and friends. More

Helpful 0

Report | Print

Great experience. Michael was awesome to work with as was everyone else we met. No pressure to buy, a fair deal, and an awesome car. Would definitely go back! Best car Michael was awesome to work with as was everyone else we met. No pressure to buy, a fair deal, and an awesome car. Would definitely go back! Best car shopping experience I’ve ever had. More

Helpful 0

Report | Print