Angad Chhina

Niello BMW Elk Grove responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

Niello BMW Elk Grove responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello BMW Elk Grove. We look forward to having you as one of our valued customers for many more years to come! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

Niello BMW Elk Grove responded

Thank you so much for choosing Niello BMW Elk Grove! Please let us know if we can be of any more assistance. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

Niello BMW Elk Grove responded

Thanks for sharing about your experience with Niello BMW Elk Grove. We appreciate your business and hope to see you again soon! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

Niello BMW Elk Grove responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

Niello BMW Elk Grove responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Niello BMW Elk Grove! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

Niello BMW Elk Grove responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

Niello BMW Elk Grove responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

Niello BMW Elk Grove responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello BMW Elk Grove! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

Niello BMW Elk Grove responded

Jarvis, thank you for taking the time to share your experience, and we sincerely apologize for the frustration and inconvenience you've encountered. We understand how important it is to have clear and timely communication—especially when it comes to your finances. While we haven't had the opportunity to speak with you directly yet, we did send you an email notification and are reaching out again today to ensure you’re fully updated. Your cancellation request has been completed and is currently in the final stages of processing. For clarity, the product you purchased was tire and wheel coverage, not an extended warranty, which may have added to the confusion. Regardless, there is absolutely no excuse for the delay and lack of follow-up you experienced. We’ve addressed this internally, and our finance manager has been counseled to ensure this doesn’t happen again. We genuinely appreciate your patience and are committed to seeing this through until everything is fully resolved. If you have any further questions, feel free to contact me directly—Im here to help. 916-687-9000. Richie Frank, General Sales Manager. David.sotomayor@niello.com (916) 971-2131