Andy Acevedo | Page 9

I appreciate the repair that was done well and I didn’t have to go back for the second time. Staff was very professional and honest about what needed to be done on My car. have to go back for the second time. Staff was very professional and honest about what needed to be done on My car. More

by NEGUTS3 Verified Customer Verified Customer

Report | Print

Service Advisor, Andy Acevedo, is the best! He explained all repairs to me without sounding like he was reading from a manual. Repairs were done in reasonable amount of time and efficient Lyft He explained all repairs to me without sounding like he was reading from a manual. Repairs were done in reasonable amount of time and efficient Lyft service was greatly appreciated. More

by dnakano Verified Customer Verified Customer

Report | Print

Communicated well with me regarding the service and timeframe. We needed new tires which were needed due to age. This took one extra day, but it was concluded on time and drove well. We were pleased!! timeframe. We needed new tires which were needed due to age. This took one extra day, but it was concluded on time and drove well. We were pleased!! More

by RODW0 Verified Customer Verified Customer

Report | Print

Great Service Really Great Tex Guy and Service Team Very Helpful in explaining the work that will be done Team Very Helpful in explaining the work that will be done More

by PLEXLADY Verified Customer Verified Customer

Report | Print

My car was ready for me to pick it up much sooner than I expected. The advisor also said that since I have such low mileage not all of the six year service needed to be done. expected. The advisor also said that since I have such low mileage not all of the six year service needed to be done. More

by JAMESGAGILBERT Verified Customer Verified Customer

Report | Print

Took care of what was needed and car was ready when I asked. No problem whstsoever. asked. No problem whstsoever. More

by LITHA0 Verified Customer Verified Customer

Report | Print

Efficient service, easy and convenient drop off and pick up. However, my front license plate frame was broken and license plate bent outward. I pointed this out to service rep and he said most likely it occ up. However, my front license plate frame was broken and license plate bent outward. I pointed this out to service rep and he said most likely it occurred during car wash. He agreed to pay for a new frame More

by scott.spinks42 Verified Customer Verified Customer

Report | Print

Mekonnen he is a nice young man, works hard and will answer my questions soon. Thank you ! answer my questions soon. Thank you ! More

by LULULO Verified Customer Verified Customer

Report | Print

The rep was rude and did not help me with the loaner at all! He described the vehicle but did not get up to direct me to the vehicle and there were several white sedans in the parking area all! He described the vehicle but did not get up to direct me to the vehicle and there were several white sedans in the parking area More

by LIDIA.SALMEN Verified Customer Verified Customer

Report | Print

Having been a loyal client since 2001, my family and I have enjoyed the welcome, care ,expertise and professionalism of the Mercedes Benz of portland, I believe , as one of the general managers of another have enjoyed the welcome, care ,expertise and professionalism of the Mercedes Benz of portland, I believe , as one of the general managers of another auto dealerships expressed: Dr. Z delighted that you are happy with our service…. We bring you in and it is the service department that keeps the you in. I have been very disappointed at your service department. Among number of other reasons for my disappointments, please allow me to be candid and note unwelcoming and cold customer relations; clarity follow up of customer request and erroneous diagnosis and solution. It appears that there is no clear chain of command. The service advisor that I have worked with claims he is the manager yet another individual is presented as service manager and is confusing as to who is in charge. When customer does not agree with what this gentleman wishes to perform on your auto he abruptly hangs up the phone. Please forgive my negative report on your service department. It is obviously reflects negatively on your entire operation, compromising trust and satisfaction. Thank you Dr. Z More

by Dr.z. , phd Verified Customer Verified Customer

Report | Print