Andrew Torrico | Page 4

Jonny was thorough, patient, caring and overall fantastic - as was everyone at the dealership! Really made a difference for me as a first time MB owner! - as was everyone at the dealership! Really made a difference for me as a first time MB owner! More

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There is no way to explain the amazing experience we had at this dealership! Not only is the entire staff courteous, organized, incredibly helpful, knowledgeable and ready to assist in any way, but you get at this dealership! Not only is the entire staff courteous, organized, incredibly helpful, knowledgeable and ready to assist in any way, but you get the sense they truly appreciate your business. We have previously purchased Mercedes vehicles from other Mercedes dealers. The difference between Mercedes in Natick and the other dealerships where we went before is like the difference between a McDonald’s versus the Capital Grill. The service, attention to detail and time spent with us was above and beyond anything we ever expected. We were also introduced to the entire team including the manager. It was wonderful to have this personal touch. Our salesman Joel was truly the best advisor we have ever seen. He guided us and worked with us to achieve a deal that made us happy and satisfied moving into the new vehicle. He answered every question, returned every call and email promptly and we never felt silly asking him anything or negotiating until we had a truly wonderful experience on our trade in and everything we asked for with the new vehicle. Paperwork was a breeze, quick, easy and understandable. Joel is an incredible talent in the sales world and we are grateful to have worked with this wonderful professional. Now, on to Jonny Pham ……. This gentleman is a technical genius. There are truly no words to describe his expertise and knowledge. After our first “tutorial” on our new vehicle we were astonished at the features we never knew these cars were capable of. We have owned previous Mercedes and the earlier purchases never provided a delivery which included an instructional presentation such as Jonny Pham. Jonny went through everything and connected our devices to the vehicle as well, setting up profiles for all 3 drivers. He truly taught us about the quality and capabilities of our new coupe. WOW!!!! I would have to write at least a 10 page review to describe Jonny, filled with superlatives and compliments. Jonny is an entire vibe, literally. He explained patiently even when we needed to see something 3-4 times. He demonstrated as well with us in the vehicle. Seriously, run, don’t walk, if you are looking to purchase a Mercedes, because there is nothing like this dealership anywhere else on the East Coast, possibly in America. Jonny is honestly the most savvy tech genius that’s exists when it comes to these cars. I wish I could give this dealership 10 stars! Totally satisfied above and beyond anything we ever expected. . More

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I followed up with this dealer multiple times and left with empty promises from the General Sales Manager Andrew Torrico. I asked for agreed figures to be emailed over for a few days now…. Yesterday I cal with empty promises from the General Sales Manager Andrew Torrico. I asked for agreed figures to be emailed over for a few days now…. Yesterday I called and was met with a condescending tone along with telling me PAYING $10,000 HIGHER THAN MSRP made me everything but a real customer…. What sales manager tells a customer he has real customers and not someone who’s just willing to pay $10,000 over MSRP. Very let down with the empty promises and poor representation of the company. More

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There are not enough words to express how grateful and thankful I am for the Mercedes Family. They were unbelievably helpful and went out of their way to make sure I was always comfortable and happy with thankful I am for the Mercedes Family. They were unbelievably helpful and went out of their way to make sure I was always comfortable and happy with my choice. Thank you for the amazing attention and tremendous customer service. Thank you for making me feel special but most of all, thank you for making my dream car happen. Thanks to Veto and Rafi- the amazing sales rep who were able to attend to all my car needs and recommendations. Thank you for your patience and your hard work. I am forever grateful. Thanks to Andrew and Danny- the great management team who made my dream car come true. Thank you for your attention and customer service. Thanks to Johnny- the great tech rep that took his time to make sure I understood every aspect of my new car and setting up my account with Mercedes. And thank you to all the Mercedes Family that went above and beyond to make me feel at home. More

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Vito was attentive, listening carefully to our needs and desires. He showed an impressive knowledge of the car market, understanding the subtleties of different models and their features. He provided valuab desires. He showed an impressive knowledge of the car market, understanding the subtleties of different models and their features. He provided valuable advice without being pushy, making the whole experience feel like a friendly collaboration rather than a transaction. In our search for the best car, Vito showed remarkable patience and dedication. He was not interested in quick sales but in making sure we found a vehicle that perfectly matched our needs and budget. He went to great lengths to negotiate deals and seek the best prices, clearly demonstrating his commitment to customer satisfaction. More

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Andrew really went above and beyond to personally make sure I had excellent customer service. A BIG thanks to Jonny for being so knowledgeable and making my new Mercedes-Benz purchase experience somethin sure I had excellent customer service. A BIG thanks to Jonny for being so knowledgeable and making my new Mercedes-Benz purchase experience something really special. More

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