Andrew Garcia

TLDR: I would strongly recommend avoiding this dealership if you are ordering a high-demand GM vehicle. My experience ordering an $85,000+ 2026 Silverado 2500HD ZR2 Duramax was disorganized from the beginnin if you are ordering a high-demand GM vehicle. My experience ordering an $85,000+ 2026 Silverado 2500HD ZR2 Duramax was disorganized from the beginning and ultimately filled with contradictory information, poor communication, and what appeared to be either serious incompetence or deliberate misinformation from management. Before placing my order, I spoke directly with Andrew Garcia, the Business Development Manager, who assured me the dealership had allocations available and that if one Schumacher location could not fulfill the order, another location could. Based on those assurances, I placed my order on 2/19/26. The ordering process itself should have been a warning sign. Multiple employees were involved, the process was disorganized, and I personally had to sit there reviewing and highlighting options line-by-line because several mistakes were repeatedly made on an $85,000 truck order. Eventually the order was submitted, but later I discovered it had apparently been entered as TRE/dealer stock instead of SRE/retail sold, despite being a customer ordered vehicle. On 3/17/26, after GM still had not accepted the order, I emailed Andrew specifically asking about allocation status and constraints. I never received a direct answer — only “no update.” Then on 4/14/26, Andrew stated for the first time that no allocations had come through since I placed my order, directly contradicting the assurances I was given before ordering. On 4/17/26, both Andrew and sales staff told me the 2026 Silverado 2500HD order banks were closed. That statement was simply false. I was also offered a truck that was nowhere close to the configuration I ordered, and my follow-up emails afterward went unanswered. On 4/20/26, I contacted General Manager John Sautter looking for clarification. Instead of clearing things up, he doubled down and again claimed the 2026 order banks were closed, while simultaneously saying there was no information available regarding 2027 ordering. At that point I contacted another dealer, placed essentially the same order, and had it accepted by GM without issue. Then on 4/24/26, Andrew reached back out stating my “order” had finally been accepted. However, the accepted order was not even the same order number as the one originally placed with the dealership. After reviewing the GM workbench/event history, it became obvious that this was a different order that had been repeatedly re-edited before finally being accepted by GM. The history showed multiple 2030 “Order Re-edited” events immediately prior to acceptance. At that point, it strongly appeared that instead of my original retail order actually progressing through the system, another allocation/build had been modified after the fact to resemble my configuration once I started escalating concerns and preparing to walk away from the deal. Andrew also explained that the dealership’s ability to order 2500HD trucks had effectively stopped months earlier — before they ever allowed me to place my order in February. At best, management appears severely uninformed about GM’s HD allocation and ordering system. At worst, I was repeatedly given inaccurate information simply to keep me committed to the deal and in the showroom. Either way, after months of conflicting stories, ignored emails, misinformation, and an extremely frustrating ordering experience surrounding a major vehicle purchase, I completely lost confidence in this dealership and took my business elsewhere. To be fair, David Rose was professional throughout the process, and my deposit was refunded without any hassle. Unfortunately, that was the only positive part of the experience. More

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Disgrace. Awful. They are all smiles until they get your money - then they show their true colors and don't care about you anymore. Email a manager - no Awful. They are all smiles until they get your money - then they show their true colors and don't care about you anymore. Email a manager - no response. Call and ask for a manager - nothing. While i was waiting for service - heard the receptionist talk dog grooming while the other lines were ringing. Service was a complete joke. No point in making an appoitment - they won't stick to it. Pathetic. Won't be returning. More

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Smooth and professional These people obviously know what they're doing by thoroughly knowing their product and therefore making the experience comfortable for everyone becaus These people obviously know what they're doing by thoroughly knowing their product and therefore making the experience comfortable for everyone because of this. All questions were answered immediately and accurately which is extremely important when you are in the new and used car market these days. More

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Awesome Experience! Just bought a Chevy Cobalt and the staff was simply Awesome and Professional. Walter our Salesman was just outstanding. Would I recommend this dealers Just bought a Chevy Cobalt and the staff was simply Awesome and Professional. Walter our Salesman was just outstanding. Would I recommend this dealership to family and friends?... YOU BET I WOULD!! Thanks to The Gearhart Staff! More

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2015 Tahoe z71 Told Andy was looking for a z71 Tahoe he emailed me told me that they had one just delivered still on the truck came down next day and Denis my sales Told Andy was looking for a z71 Tahoe he emailed me told me that they had one just delivered still on the truck came down next day and Denis my sales rep and Andy gave a great deal exactly what I want More

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New 2500 Silverado 'Awesome Truck' ! This dealership is run very well, your team is coordinated and very helpful. Very happy with my purchase and the entire team at Gearhart. I manage cla This dealership is run very well, your team is coordinated and very helpful. Very happy with my purchase and the entire team at Gearhart. I manage class A office space and deal with people every day. There was no stress involved with this transaction. My recommendation, one of the most positive business interactions I have experienced in a long time. Gearhart has restored my faith, there are some good people out there making a living, and providing a square deal in the process. Good job everyone! More

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Pre-owned vehicle purchase Great overall experience. Staff is knowledgeable, courteous and very accommodating. I traded in a 2004 vehicle (MB) for a 2007 vehicle (Lincoln). Sale Great overall experience. Staff is knowledgeable, courteous and very accommodating. I traded in a 2004 vehicle (MB) for a 2007 vehicle (Lincoln). Salesperson and sales manager made efforts to earn my business. I was offered a fair value for the trade-in. Good follow-up from salespersons. More

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Great Service I just got a new Cruze, it was my first time getting a car through a dealership and it couldn't have been easier. Everyone who worked with me, especia I just got a new Cruze, it was my first time getting a car through a dealership and it couldn't have been easier. Everyone who worked with me, especially Dave Rose and Andrew Garcia, was awesome and did so much to make sure I got everything I wanted and then some. I had a great experience and was so happy with how helpful, friendly, and knowledgeable the staff is. This is a good dealership with a wonderful team behind it. I would highly recommend it to anyone wanting excellent quality and hassle-free service. More

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BAD - do not go very bad... always take very long for service and really poor salesmen as well. never explained the difference between different trims. The internet very bad... always take very long for service and really poor salesmen as well. never explained the difference between different trims. The internet sales rep is rude as hell. More

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Great customer service I recently purchased a new camaro from gearhart. Good experience with Dennis and Andrew. Payed Attention to detail and made my decision very easy and I recently purchased a new camaro from gearhart. Good experience with Dennis and Andrew. Payed Attention to detail and made my decision very easy and comfortable More

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