Andres Castano
Andres Castano at Harbro Sales & Service Inc
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Andres Castano

Service Writer

Harbro Sales & Service Inc

546 Providence Rd. / 103 Worcester Rd.
Whitinsville / Webster, MA 01588

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4.9
73 Reviews

I started in this industry back in 2003. I signed up for Auto Shop in high school, completing two years when I graduated in 2005. After, I got a job as a car detailer until 2007 when I got a job as a lube/tire technician at Monro Muffler. I quickly stepped up to brakes, suspension work and exhaust repairs. I moved over to parts, having worked at Napa for 4 and a half years, and then Volvo, Volkswagen and Mazda for the next 9 years as a Parts Manager. When I'm not at work I'm spending time with my dog, my kids or friends. Whatever your vehicle may need, it would be my pleasure to assist you!

Dealership Experience

1 yr

Industry Experience

20 yrs, 9 mos

Specialties & Trainings

Bilingual

Customer Service

4.9

73 Reviews

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73 Reviews of Andres Castano

May 04, 2024

Dealership Rating
Employee Rating

Jon Chesley at Harbro's went above and beyond to help me find a car I could afford. I truly appreciate the stress he took off my shoulders. The service team was also very attentive and pleasant to talk w More

by winnie_d_2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jon Chesley

April 28, 2024

Dealership Rating
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Harbro is the only place we take our Volkswagen. They are very knowledgeable and professional. More

by Tmorich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Harbro Sales & Service Inc responded

We are proud to work on all makes and models. I'm happy that the service team has taken good care of you! -Mark

April 27, 2024

Dealership Rating
Employee Rating

Harbro Auto was absolutely amazing ! I live almost 4 hours away and Mike was truly a pleasure working with. He completely understood my needs and worked with me with my concerns. I highl More

by COUNTRYGIRL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Hare, Mark Hare

Apr 29, 2024

Harbro Sales & Service Inc responded

We're happy to hear that you had such a good experience here at Harbro. We try hard to offer people a place that they can feel comfortable, instead of stressed out by the car-buying process. Thanks for taking the time to drive all the way here for your truck! Enjoy! -Mark

April 17, 2024

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This was the first time buying a used car and I was a little apprehensive, but I got very good reviews from everyone about Harbor and I am so glad I went there. Everyone there is so kind. I know I made t More

by hopedaletina
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jon Chesley

Apr 18, 2024

Harbro Sales & Service Inc responded

Thank you! I'm happy to hear that everything went well with your purchase! Send your friends :) -Mark

April 16, 2024

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Harbro service was excellent, actually checked out what the car needed and not all that I thought! I’m very pleased with my first experience with Harbro. By the way, I went to Harbro because of all they we More

by Rtmt522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 11, 2024

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The service department is knowledgeable, professional and the work was completed in a timely manner. More

by julie.bonner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 06, 2024

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I had a 2:00 appt for an oil change and tire rotation, I arrived on time. My car was not finished until 3:15. I would expect about 30 minutes, not an hour and 15 minutes. More

by chewyone1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2024

Harbro Sales & Service Inc responded

Hi, I'm sorry to hear that it took longer than expected to get everything done on your car. We certainly try to get things in and out as quickly as we can while still checking everything over. Your feedback helps, so our team can see what is important to our customers! Thanks again for your business, and for taking the time to leave a review. -Mark

April 02, 2024

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Employee Rating

Very pleasant and professional The service provided Harbor was very pleasant and professional. They had the work completed faster than originally anticipated. More

by GardnerJT3
Recommend Dealer
Yes

Other Employees Tagged: Andres Castano

Apr 09, 2024

Harbro Sales & Service Inc responded

Thanks for taking the time leave some feedback. We are always trying to get things done as quickly as we can, we know that our customer's time is important! Happy to hear that the team was able to exceed your expectations! -Mark

March 29, 2024

Dealership Rating
Employee Rating

Andres Castano was professional, helpful with explaining what was wrong with my car. Fixed with in one day. Thank you More

by Cheryl Baskin
Recommend Dealer
Yes

Other Employees Tagged: Andres Castano

Apr 09, 2024

Harbro Sales & Service Inc responded

Thank you for the review. We're glad that Andres could take care of your vehicle! -Mark Hare

March 28, 2024

Dealership Rating
Employee Rating

Always great service and welcoming atmosphere! The service dept always explains things clearly and are never pushy about future work needed More

by Traci.hendriks
Recommend Dealer
Yes

Other Employees Tagged: Andres Castano

Apr 09, 2024

Harbro Sales & Service Inc responded

Thanks for taking some time to leave our team a review!

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