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Andrea Castellano

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Andrea Castellano

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Andrea Castellano

Product Specialist Assistant

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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2 Reviews

Overview Reviews (2)

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2 Reviews

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2 Reviews of Andrea Castellano

April 30, 2023

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Employee Rating

This experience has been the most awful experience ever. Poor customer service. I was stranded without a vehicle for 6 hours. Unacceptable. I was very stressed out and disappointed. Poor customer service. I was stranded without a vehicle for 6 hours. Unacceptable. I was very stressed out and disappointed. More

by phenomenal_ep

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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May 01, 2023 -

Lexus of Pembroke Pines responded

We're sorry to see your review, and we want to sincerely apologize for not living up to your expectations during your visit with us. We never want our clients to feel stressed during their service. I'd be grateful if you could contact me directly so we can work towards resolving any issues you may have had during your visit. Osiris Barcelo - Service Manager - (954) 443-2332

June 12, 2022

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Employee Rating

Everyone in the dealership was extremely help. The maintenance process was explained clearly and the waiting time was very reasonable. The maintenance process was explained clearly and the waiting time was very reasonable. More

by bbirge1

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Rivera

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Jun 13, 2022 -

Lexus of Pembroke Pines responded

Thanks for the great review! We're thrilled to have earned your business here at Lexus of Pembroke Pines, and we hope to see you again down the road.

Get a $150.00 check when your friends make a purchase here.

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