Amy Rivelli | Page 4

Service Advisor November 2018 I Had an scheduled service appointment. All of the service advisor's are polite and professional. Amy Rivelli was great. Since I November 2018 I Had an scheduled service appointment. All of the service advisor's are polite and professional. Amy Rivelli was great. Since I have two Acadia's, I plan to shop your dealership when I'm in the market for another GMC. More

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Exceeding the expectation Bryan and the entire team took my inquiry at 8:30pm and stayed with me well past 9:30. I own several small businesses in the service industry and tru Bryan and the entire team took my inquiry at 8:30pm and stayed with me well past 9:30. I own several small businesses in the service industry and truly appreciate when someone makes going above and beyond the norm and not the exception. The Ed Martin team follows this standard in Parts, Service and now I’m aware in their Sales department as well. Timely and honest response is unfortunately not a common practice for too many businesses these days. Never take for granted any of your clients. Always work to impress and exceed the expectation as if it’s the first time you’ve met and you will co to use to maximize your opportunities. More

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Refreshing way to buy a car. Things went well with well. The dealership was clean and inviting. The only complaint I found out paper trash under the drivers side, I found out the Things went well with well. The dealership was clean and inviting. The only complaint I found out paper trash under the drivers side, I found out the door locks would not lock when I put the car in drive. And when I used the key flub. Before sell a pre-owned. Detail, detail. Like you are going to sell to your family or friends. I should not have to wait on service when it should be checked out before turning over to sales. More

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