Top-notch service professionals that really care about
your needs, your vehicle and respect your time.
your needs, your vehicle and respect your time.
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by Jen B
Verified Customer
Verified Customer
Other Employees Tagged:
Jimmie Schafer
Jul 04, 2022 -
Joe Machens Volkswagen responded
Thank you for choosing Joe Machens, Jen. I'm glad to hear that our service professionals were able to exceed your expectations and take care of your vehicle. We appreciate the positive review and hope you'll visit us again in the future!
Very kind and honored the quote provided.
We appreciated the professionalism. We will be back. Thank you.
We appreciated the professionalism. We will be back. Thank you.
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by ROD.FARNEY
Verified Customer
Verified Customer
Other Employees Tagged:
Jeff Fletcher
Jul 04, 2022 -
Joe Machens Volkswagen responded
Thank you for choosing Joe Machens Volkswagen, and for taking the time to write such a kind review. We're honored to have had the opportunity to serve you, and we hope you'll come back to see us soon. Thank you for your business!
Update: The car was fixed and all electrical issues
appear to have been resolved. Thanks to Jeff and the guys at the shop.
MY22 buyers beware. My car has been in the shop for over a week with various
appear to have been resolved. Thanks to Jeff and the guys at the shop.
MY22 buyers beware. My car has been in the shop for over a week with various electrical issues without any answer from either the dealer or VW on next steps to resolve.
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by KCRENSHAW01
Verified Customer
Verified Customer
Other Employees Tagged:
Jeff Fletcher
Jun 29, 2022 -
Joe Machens Volkswagen responded
Thank you for taking the time to leave a review. We're sorry to hear that you have been experiencing some difficulties with your vehicle and we would like to help resolve the issue as soon as possible. I'll relay your message to our General Manager and please reach out to our service department and they will be more than happy to assist you
Jun 29, 2022 -
KCRENSHAW01 responded
Thank you for taking the time to respond. I hope this can be resolved swiftly as well.
No update on service, reminder stick not applied, no
offer of car wash, service advisor was off and request for updates were not forwarded, couldn’t find car on pickup, employee had to search for it. Re
offer of car wash, service advisor was off and request for updates were not forwarded, couldn’t find car on pickup, employee had to search for it. Really miss JC he ran a great department
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by bartff
Verified Customer
Verified Customer
Other Employees Tagged:
Jeff Fletcher
Jul 14, 2022 -
Joe Machens Volkswagen responded
I would like to apologize for the inconvenience you experienced while your car was in for service, as well as the poor customer service you received from our team. I assure you that this is not indicative of the level of service we strive to provide at Joe Machens Volkswagen. I would also like to thank you for bringing these issues to our attention, as it allows us the opportunity to correct them.