Alonzo Bass
Alonzo Bass at Volkswagen of Downtown Chicago

Alonzo Bass

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
83 Reviews

Languages Spoken

English English

4.5

83 Reviews

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83 Reviews of Alonzo Bass

September 16, 2025

Dealership Rating
Employee Rating

Honest, professional, courteous. Even when a problem or issue arises, these guys know how to keep a customer for life. Special kudos to Fred the service manager. His communication More

by MARKHDAVIS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Borek

Sep 16, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 02, 2025

Dealership Rating
Employee Rating

I was told 2 hours. I had to wait nearly 3 hours. I was not happy. More

by ALBAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 05, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

September 01, 2025

Dealership Rating
Employee Rating

Great service team. Alonzo is one of the best. Amazing location and great customer service. More

by Sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Kelia House

Sep 01, 2025

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

August 30, 2025

Dealership Rating
Employee Rating

I’m not sure about the dealership but the fact that they employ such a jerk says something More

by Amazingspecimenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 04, 2025

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 25, 2025

Dealership Rating
Employee Rating

Everything was very easy and Alonzo gave great service and was very communicative with my repairs. More

by mirandanixon89
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

Aug 25, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 22, 2025

Dealership Rating
Employee Rating

Fred B is super knowledgeable about my car. I trust him since he is direct and clear, on what has to happen, estimated cost and what has to happen in order. I like his approach a lot. Only More

by ERNESTGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 21, 2025

Dealership Rating
Employee Rating

Wait was ridiculous with an appointment. Price was high too But I love vw so it's fine Happy to have a fixed tire More

by Deannarubino
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

Aug 21, 2025

Volkswagen of Downtown Chicago responded

Deanna, at Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

August 09, 2025

Dealership Rating
Employee Rating

5 Alonzo, is a superb customer care person! He kept up to date. Called me back promptly and did everything he could do to help me. More

by SHEREEFRANKLIN
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

Aug 09, 2025

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

August 07, 2025

Dealership Rating
Employee Rating

Everyone was very helpful and friendly thanks for your help. Everything was amazing Thank you More

by tahirselber374
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

Aug 08, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

August 05, 2025

Dealership Rating
Employee Rating

They are very helpful and resolved my problem I had Alonzo was able to fix my problem I had which my bottom engine cover was missing two bolts More

by BYOGFE
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

Aug 05, 2025

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

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