Ally Castro

We contacted the dealership about a vehicle we were interested in and obtained additional information. We then scheduled a visit for the following day. We communicated that we would be driving from eig interested in and obtained additional information. We then scheduled a visit for the following day. We communicated that we would be driving from eight hours away and received multiple confirmations that the vehicle was still available both prior and throughout our drive to the dealership. Once we arrived at our scheduled 1:30 PM meeting, we were informed that not only was the vehicle currently being test driven for the entire business day, but that a deposit had already been placed on it the previous day. We didn’t realize that the person we had been originally communicating with was not a sales person and had absolutely no knowledge of the vehicle or its availability, she was a scheduler. When we arrived at the dealership, we were passed to a salesperson who also had no knowledge of where the vehicle was or its availability for purchase. This salesperson had to ultimately speak to the sales manager to find out that the vehicle was essentially already sold 24 hours prior. The sales manager neither acknowledged our presence nor offered an apology. Furthermore, the pricing of the vehicle swung in increments of thousands of dollars over the course of the 108 days it was listed with no explanation from anyone as to why this was occurring (in fact, the listed price increased by $5,000 from the time we left from Kansas City to arriving in Indianapolis). We shouldn't have to take a screenshot of vehicle price when you contact the dealership, but the salesman was unaware of the previous price and it was very unclear from communications if they would honor the original price at which it was listed when we began first communication. We spent 16 hours on the road to purchase a vehicle that wasn’t even available. The manager sat 20 feet away from us ignoring our presence while our salesman tried to first get to the bottom of where the vehicle was, to only have the manager shake his head "no" and tell the salesman to get out of his office. The dysfunction and mismanagement at this dealership is completely unacceptable. More

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