Allie Bertsch | Page 2

I have always had outstanding service, whether when leasing or servicing my vehicle. Everyone I work with is stellar! leasing or servicing my vehicle. Everyone I work with is stellar! More

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The whole experience at Minnetonka Morrie's Mazda was fantastic. We actually left another dealership that we have used for a number of years to come to Morrie's Mazda. All of the staff were very courte fantastic. We actually left another dealership that we have used for a number of years to come to Morrie's Mazda. All of the staff were very courteous and friendly. Matt L was fabulous. He introduced us to the CX5 and explained all about the car. Matt answered all of our questions and was very respectful and courteous with our repeat questions! I have already referred two people to Morrie's Mazda and Matt. Thank you for the excellent care we received. More

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They were wonderful to work with at every stage of purchasing our vehicle. We appreciated their level of detail and thoroughness, as well as their courtesy and friendliness!! purchasing our vehicle. We appreciated their level of detail and thoroughness, as well as their courtesy and friendliness!! More

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Ian was wonderful to work with and Allison was more than helpful and pleasant! They got a payment that worked for us and we LOVE our Durango! It was with the two and a half hour drive to get it! helpful and pleasant! They got a payment that worked for us and we LOVE our Durango! It was with the two and a half hour drive to get it! More

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Very knowledgeable Sales people & staff! Very clean show floor. Excellent service center with very knowledgeable service technicians! Very clean show floor. Excellent service center with very knowledgeable service technicians! More

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The staff was really helpful in helping purchase my CX-30! Jake was very knowledgeable and made the buying process a breeze! CX-30! Jake was very knowledgeable and made the buying process a breeze! More

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Absolutely the most friendly staff you can meet at a business. Would recommend them to anyone. business. Would recommend them to anyone. More

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Service from Lester and Allie was superb -- friendly and efficient. Nickie and I were completely satisfied with our purchase experience and most appreciative -- 10 STARS for each of them!! efficient. Nickie and I were completely satisfied with our purchase experience and most appreciative -- 10 STARS for each of them!! More

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Entire sales experience was subpar and full of tiring hassles. Their advertised best price first and great inventory selection is seldom found. By 7/22/21 I stopped at the dealership late afternoon a hassles. Their advertised best price first and great inventory selection is seldom found. By 7/22/21 I stopped at the dealership late afternoon and wanted to check out a CX-5. Their sales person initially got a different trim and color that I preferred. After my request for specific color and options he pulled out a Silver vehicle and told there is no Grey color option available and might cost more. After going through their sales proposal and their pressure to sign off immediately to avoid car being sold out I had to wait for a total of over 4 hours with no progress and after 8:30 PM they told me the sale could not be complete due to technical difficulties. Next day I noticed a Grey vehicle in stock with another dealership at even lower price but the sales person again told me only that the color option is available only with Turbo at 2K extra. Then I was told I will have the best possible price offered. While I was signing off the silver vehicle, I noticed the Grey vehicle I asked for was parked right next to the car they showed to me. Then they said it's already reserved for an employee there. Just by next day the vehicle with color choice I asked for was showing up in their dealership website at over 2K lower. I was totally shocked and immediately reached out to their sales team but had to wait for another day due to holiday and check up again. I stopped by there by next day to get a reasonable solution on the price and color choice but to my shock I was told nothing else could be done as I already signed off. After a long wait again I had to make a tough choice and return the vehicle with a 190 fee which adds to the pain of already not getting the car I liked. Overall the experience was extremely painful and I had to go through a lot of mental agony and regret my decision. Adding to all these , there was a lot of upselling pushes. There had been no response after conveying the same in feedback to management. Even with such a great product from Mazda the purchase couldn't be complete due to lack of transparency and customer friendliness at the dealership. More

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Jim Block did a great job as salesman. Ask for specific things and they made sure to follow up on that. things and they made sure to follow up on that. More

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