"Very helpful and willing to hear what we want! Not too pushy"
Went in looking for a new vehicle because ours was getting to expensive to do repairs on. Jesse helped us find exactly what we wanted for the prices we wanted without pushing anything more expensive on us or pushing for add-ons etc. He listened and respected the budget we had set out and helped us get something within it. Got us excelled trade in value on the old vehicle as well! He and Ali were both very friendly and we were more than just dollar signs to them. Jesse went above and beyond here helping us with this and took interest in us and our lives even after he had made the sale! Because of us my mother-in-law went in the next day and also got a new vehicle through Jesse. Would definitely go through Jesse and London City Chrysler again if we ever need a new vehicle!
"Turned a Bad Day Into a Great Day"
There’s nothing like having life had you a series of curveballs one after the other over the course of 1 week. While I juggled a collision with a deer, a funeral, a child in the peek of her competition season Jesse was my hero.
No one wants to argue with an insurance company in one call while your vehicle is determine a complete loss and then barter with a sale rep for your next vehicle on another call. It can be emotionally draining.
But Jesse made the transition seamless. He allowed me to decide on options and colours and even the model of the vehicle it’s self via emails and phone calls saving me valuable time away from my business.
My car was declared a complete loss on a Tuesday and I was signing papers on Wednesday for my new Jeep Compass Trailhawk. I couldn’t be happier with the personalized attention I received that didn’t cross boundaries into my personal space. No low grade sales tactics like so many other places practice. Just straight up what do like/what can you afford/ how can I help/when do you want it?
Thank you Jesse for being there for me and making one crazy time in my life just a little more sane. Oh and thanks for my beautiful new Jeep too.
"Best experience I’ve ever had buying a car"
I had the pleasure of working with Chris Chan. Not only did Chris get in touch with me while the dealership was closed on a holiday weekend, he helped me get into an amazing car for a price not comparable anywhere else. I chose to buy a car which was used and had higher mileage on it. After driving around for a week I noticed it making a noise and contacted Chris Chan the next day. Chris got my car in the following week, I had a loaner car during the repair and it was as easy as humanly possible. And when I went to pay the bill, it was already taken care of by Chris and the dealership.
I cannot recommend London City Chrysler any higher, and if I could, I would rate Chris Chan’s knowledge and overal customer experience much higher than even 5 stars!
"MADE ME FEEL IMPORTANT"
Everyone friendly as you walk in the door, Kim Ange helped me with choosing a vehicle. The one I wanted, was told it had too many repairs to do, She found another in my budget and it was great but needed fiancing. I had a tough time finding financing at other places. Kim talked to Ali and they were able to get me financed. woohoo.....I couldn't believe it. Techs and management said they were glad I chose the other car. Better to buy safety and e-tested than taking a chance on one that you have no idea what it needs for a safety. Kim was very professional and down to earth, she made me feel so comfortable and explained everything. Thank you so much Kim for the excellent service. Thank you Ali for finding financing. I will be back for my next vehicle.
Other Employees Tagged:
"Worth the drive to London!"
Jay and his team worked over and above to find the truck which met by business needs and budget. Can't thank you enough. Will be recommending Jay to friends and family with no heistantion!
"Had a good experience they were very helpful"
London city Chrysler is the dealership to go to the staff was really nice and helpful. My overall experience was wonderful. I would definitely get my next vehicle from them.
"2 for 2"
- Wolf Beckmann
Purchased new Dodge Caravan at London City Chrysler in 2015, was a great experience. A few weeks ago someone drove into me and insurance company wrote off the vehicle. Used proceeds to replace it with a 2018 Caravan. Jesse Hughes was fantastic and a pleasure to deal with. He's very detail oriented and will take care of you. I highly recommend this dealership and Jesse for your next vehicle. Ali did a great job explaining all the options concerning the purchase.
While I'm at it, I want to say the service department is excellent. I like the express lane idea for dropping off the vehicle for oil changes and their shuttle service. Also want to mention the Dodge Caravan has so far been a very reliable vehicle with no issues (3 years and 45K kilometers).
- Brandon F
Was referred to Matt McHardy by a colleague, and the entire experience was great. Matt stayed late to help me out and so did several members of the team. Personable, no pressure, found me a great vehicle, and not just Matt but all the staff were extremely helpful. Picked up my new Cherokee Altitude edition yesterday, and couldn't be happier. Thank you Matt and to the Team around you!!
"Best dealership I have ever dealt with"
Jesse is the man to deal with! Great service all around and very caring staff. When trading in my girlfriends truck we shopped all around London, and London City Chrysler had the best deal, not to mention they were by far the most caring and friendly dealership. Jesse listens to all your wants and need and doesn't try and sell you something you don't need or want. He explains everything in detail, doesn't try to hide anything from you and goes out of his way to make sure you are happy.He even came in when he was sick to ensure we got our vehicle as soon as possible.
Although we didn't end up going through financing, Ali was very caring and listened to all our concerns and answered all our questions. She wasn't pushy at all and didn't make us fell like we had to buy a vehicle which a lot of dealerships do.
I have also come to this dealership for multiple warranty claims on my truck. And the service was the exact same, exceptional. Offered a shuttle ride back to my work and to pick me up when the vehicle was done.
This will be the only dealership I will be dealing with from now on!
Found the car online and was immediately attended to by Jesse. He emailed me back and forth constantly updating me to get me the numbers I wanted to hear and to help me get into the vehicle I wanted. After going in and test driving the car, everyone that was apart of the sale made the situation much easier for myself and my girlfriend. We are both pleased how we were treated by everyone at London city and would recommend them to anyone interested in a new vehicle. Will most certainly be returning for our future vehicle purchases!