Ali Kamal | Page 30

Ali is Expert This is my fourth RAV4 thru Handy Toyota dealing with Ali Kamal - professional, knowledgeable, open and friendly, no pressure and very patient in his This is my fourth RAV4 thru Handy Toyota dealing with Ali Kamal - professional, knowledgeable, open and friendly, no pressure and very patient in his explanations. It is always a pleasure to return to Handy's to do business with him. More

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. Another Tundra from Handy Toyota I purchased my 1st tundra with Ali Kamal 3 yrs ago and we went back to see Ali to trade our tundra for 2019. He worked with us and we got the tundra I purchased my 1st tundra with Ali Kamal 3 yrs ago and we went back to see Ali to trade our tundra for 2019. He worked with us and we got the tundra just the way we wanted it. Ali is wonder to deal with. Excellent service. More

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Ali Kamal is the guy to see!!!! Words won't adequately express how wonderful Ali Kamal is. SO helpful, SO knowledgeable, SO genuine. Buying a vehicle is a big decision and Ali help Words won't adequately express how wonderful Ali Kamal is. SO helpful, SO knowledgeable, SO genuine. Buying a vehicle is a big decision and Ali helps you through the entire process so professionally. I bought a Camry 13 years ago with Ali and was just back to buy a Rav4. You know Ali knows what he is doing and that is thanks to the many years of sales experience he has had right there at Handy Toyota. You know you can't go wrong doing two things - going to see Ali Kamal and buying a Toyota. It's a win-win! Thank you Ali More

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Awesome Ali Kamal has always helped us when we are ready to buy a car. He is very professional and always listens to what we need. He listens to my husband an Ali Kamal has always helped us when we are ready to buy a car. He is very professional and always listens to what we need. He listens to my husband and he listens to me. We are very pleased with our new car and would recommend Handy Toyota to anyone. More

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Excellent experience!! Met with Zac Longe today. He treated us extremely well. He was very professional and courteous. We ended up purchasing a 2019 Highlander which we abso Met with Zac Longe today. He treated us extremely well. He was very professional and courteous. We ended up purchasing a 2019 Highlander which we absolutely love. We’ll be back to this dealership next time, for sure!!! More

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new 2019 Prius AWD-e Initial visit with Jacob Smith, but when I came in a couple of weeks later it was his day off so I worked with Ali Kamal and in a very short time afte Initial visit with Jacob Smith, but when I came in a couple of weeks later it was his day off so I worked with Ali Kamal and in a very short time after, drove out with a new 2019 Prius AWD-e. Very pleased with the whole Handy crew. In 2008 I bought a new Prius at Handy's and traded it in on the new one after 287,852 care free miles. Also in 2008 I bought a new Toyota Sienna from Handy and presently have 190,000 plus miles on it. See you on the next round !! More

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Exceptional Service and Follow Up I purchased a 2016 CPO Corolla last month. The sales process could not have gone more smoothly. Ali was extremely helpful and friendly, the financing I purchased a 2016 CPO Corolla last month. The sales process could not have gone more smoothly. Ali was extremely helpful and friendly, the financing department has great associates who don't pressure the add-ons, and everyone that I interacted with was eager to serve without being pushy. What put it over the top was some great followup on an issue by Adam, the GSM. The car was missing a hubcap that had not been replaced when I took delivery. I didn't notice it was still missing until I got home. I brought it to the dealership's attention, and Adam reached out to ensure I was taken care of. He ordered four new caps (rather than just one to match the other three) and one of the service associates drove down to Burlington to install them in my work's parking lot. Everyone at this dealership has been great, and I recommend them highly. More

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The Highlander Limited Platunum had the room, with all the bells & whistles that my husband wanted, except for the Salsa Red Pearl. Dealing with Ali Kamel was very informative, & enjoyable to deal with. the bells & whistles that my husband wanted, except for the Salsa Red Pearl. Dealing with Ali Kamel was very informative, & enjoyable to deal with. More

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Treats Women Poorly You know what I despise? The way car dealerships and service centers talk to, and treat, women! Just because I am a woman, doesn't mean I am stupid a You know what I despise? The way car dealerships and service centers talk to, and treat, women! Just because I am a woman, doesn't mean I am stupid and gullible when it comes to my car. I went to the service department for a flat tire on my leased vehicle. The first thing Tiffany asked me was, "coming for service? Do you have an appointment?" I replied, "no I have a flat tire (partial flat)." Her response was, "well you've ruined your tire because you drove on it..... now you need a new tire." And she walked away from me. She further adds, "and since you didn't make an appointment, you're looking at an hour and 45 minutes." I replied, "well, I don't schedule my flat tires.....and I wasn't going to stay at the Vet." (I had my 6 month old puppy with me). So I go into the waiting area with my dog and shortly afterward, Tiffany approaches me. "We can't replace just the one tire.....you need to get 4 new tires......and we only have snow tires." My response was, "I don't need 4 tires..... I'm not buying 4 tires." She STRONGLY urged 4 tires; repeatedly throughout my THREE HOUR disaster! She stated that my current tires "aren't going to last me until March" and informed me that "in order to turn in my leased vehicle that I need to buy a new set of tires." She added, "I will go ask my Sales Manager, Jamie Shea about this." She came back stating that neither she, NOR HE, knew the answer to requiring me to replace all 4 tires before lease-end. She advised ME to call Toyota Financial to find out. So I called. Of course I don't have to purchase 4 new tires!! Not required!! Then Tiffany comes back and says "I strongly advise you to get at least 2 then." I refused. She rolled her eyes. While talking with Toyota Financial, the leasing dept suggested turning the lease in early instead of purchasing tires. She gave me Jamie Shea's name as the "Lease Loyalty Representative." She advised that he would go over my options. I approached Jamie who didn't have a clue what the leasing dept explained to me. He did NOT explain options; he didnt give me the time of day! He interrupted me several times to talk to other people. When he was done wasting his time with me, he looked at MY DOG and said, "well goodbye, now!" He told me, "maybe I'll call you tomorrow." No phone call of course. I went back to the service dept to check the status of my flat tire and Tiffany AGAIN pointed out that I had not made an appointment and that "I took so long making a decision as to purchasing 1 tire, 2 tires, or 4 tires," so now I was looking at another HOUR. I had already been there for TWO. God forbid I didn't schedule my flat tire! I gave her that answer every time she told me that I didn't make an appointment. Nicely suggest 4 new tires ONCE, not FIVE times. Mention a longer wait time ONCE, not 5 times because I didn't make an appointment. We have been loyal to this dealership for over 17 years. Even having the same salesperson for those 17 years. We loved our salesperson, Ali. He had been wonderful, but in the last few weeks this dealership has left us hanging. We've been trying to make a deal for over 3 weeks. No return calls, no responses, and lack of communication between Sam Farrar, the Sales Manager, and Ali Kamal, our Salesman. Tiffany in the service department even had the audacity to ask me for "all 10's" when filling out the survey! I think NOT!! In the end, I was overcharged a disposal fee, which Tiffany promised to refund, and the Service Dept didn't bother to fill up the rest of my tires or turn off the tire pressure indicator light. I will not recommend, or return, to this dealership. We have since visited Heritage Toyota and purchased another vehicle. We were treated respectfully and with great kindness. I was treated like a second-class citizen at Handy Toyota. They have lost our business and our respect. More

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I drove 2.5 hours because of their customer service Ali Kamal was fast friendly and very helpful. Communicated via email to accommodate my difficult work schedule, gave me direct and simple answers to a Ali Kamal was fast friendly and very helpful. Communicated via email to accommodate my difficult work schedule, gave me direct and simple answers to all of my questions, worked with my budget, and got me in a vehicle that has everything I need. I shopped around and this was the only dealership that gave me very clear and direct answers on what the lease means and my buyout options at the end. I got a very competitive price on a popular vehicle. I look forward to doing business with handy and Ali in the future! More

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