"On time and at the right price"
I have been going to this dealership for the last 10 years and have dealt with Mario, he trustworthy and dependable and always upfront.
I also noticed today that his picture was posted on the wall and I am sure this is something he has worked hard for and his continued loyalty to us as customers and his dedication to Erin Park Toyota.
I will not hessite to recommend him at this dealership any day any time.
Give him a try and you will never regret it.
"Bad experience with service but fixed."
Bought a brand new 2019 Toyota Camry XSE, was told the car would be available within 2 months right after ordering it, got it after 4 months. The first day I got the car, the doors were rattling speakers were loose, and Windows were not properly put on. After months and months of complaining for these issues they finally fixed only ONE of them and when getting the speakers fixed the service center cut the interior leather of the car and dirtied the interior of the car and denied having these issues, and when trying to get the speaker issue resolved the assistant for the Head Technician could not find the issues and about 2 others and about 3 Service advisors either even after explaining where exactly the rattling is coming from and showing them what is causing the rattling. After all of that, they ordered they wrong part and made me wait even longer just to get that issue resolved after 2 months after coming back almost every day for 2 to 3 weeks. They wasted so much of my time for being so clueless and never got any compensation for that. Also, when picking up the car they made me wait almost 40 minutes at the center even when they said I can come in to pick up the car I had to ask numerous of times where my car was.
Even after talking with the Service people they denied the windows being defected claiming I had them tinted. Never had the windows tinted or altered in any way other than just picking it up straight from the dealer. Even if I had ever gotten tints on the car I would have never gone to the dealer if it was not a dealer related issue I would have gone to the place where I had gotten the tints.
Also ordered an additional part for the car from the day I ordered the car. Having been over 4 months of not receiving it even though trying to contact Fleet manager where he does not answer calls at all and his employees say he in a "meeting". When going to the dealership seeing him just standing around, his employees still say he would be in a meeting and he is clearly not. Even when trying to ask for my part, the Fleet Manager said it would be up to 2 months before getting the part and he has been avoiding my calls. It has been 4 months since I picked the car up and I have not heard a word from him and still haven't gotten the part. Even asking for compensation never got anything or even got a refund from the dealer.
Edit: dealer called resolved the issues that i have been having, such as getting the windows fixed, and getting the other parts after waiting such a long time, also gave some comp.
I have always trusted my service advisor who is honest and upfront, I have know him at this dealership since 2001 and will continue to recommend to my family and friends to this dealership.
My son now takes his corolla to this dealership for service.
"Purchased New 2017 4Runner"
- PETER HALLSWORTH
I was contacted by sales rep Larry Kuka to ask if I was interested in upgrading my 2012 4Runner as Toyota had a sale planned for March 23rd. I purchased the 2012 from Larry as well.
Larry negotiated a good trade-in value for my 2012 and along with incentives provided by Toyota I purchased a new vehicle in record time. I had spent plenty of time in advance checking out re-sale value of my 2012 and probable cost and options of the 2017.
I was happy with the price and quality of the new vehicle.
Larry is a great person to deal with, make sure you ask for him by name.
When we wanted to buy a car for our daughter, we met Ali in 2010. He explained various models and their specifications including the colour combination. Then he left us to decide the model. Once we narrowed our selection, he suggested Toyota Corolla and we are very happy to follow his advice. We were impressed by his knowledge and professionalism.
When ever I come for service to the dealer, I invariably meet Ali even though, now he is in charge of fleet vehicles. You can not miss the friendly knowledgeable Ali.
Keep up the good work Ali
Other Employees Tagged:
"I like the dealership for their honest and excellent..."
I like the dealership for their honest and excellent workmanship when it comes to servicing both my toyota vehices which purcahsed at this dealership.
I am impressed by the courtesy and friendliness exhibited by the service advisor (Mario D"Souza) who takes the time to explain things in detail and always willing to answer question when asked.