Alex Bobkov
Alex Bobkov at Schumacher Chrysler Dodge Jeep Ram of Delray
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Alex Bobkov | Page 2

Sales Consultant

Schumacher Chrysler Dodge Jeep Ram of Delray

2102 S Federal Hwy
Delray Beach, FL 33483

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4.9
26 Reviews

Dealership Experience

4 yrs

Industry Experience

4 yrs

Languages Spoken

Russian Russian

4.9

26 Reviews

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26 Reviews of Alex Bobkov

September 17, 2022

Dealership Rating
Employee Rating

Car runs great, service was excellent. I have an ongoing issue concerning purchase that has not been responded to. But for that I would have rated all 5s More

by mocresnick
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Shirley

Sep 19, 2022

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you for sharing your concerns with us, we learn from our clients and this will only help us to improve. If your concern requires additional follow up please don't hesitate to contact Customer Service at 561 253 6733. Thank you, Schumacher Auto Group

Sep 20, 2022

mocresnick responded

Our concern does not require "additional" response from Schumacher as to date there has been none. Initial response would be nice. In early July of this year we called Financial Manager John Shirly and explicitly told him about our complaint. Mr. Shirly stated that (sales man) Alex Bobkov would respond. Mr. Bobdov did not do so and did not return our phone messages to him. Accordingly and in compliance with Florida law we wrote a detailed formal demand letter which was delivered to Schumacher by certified mail on 7/21/22, with copies to Mr. Shirly, Mr. Bobkov, Mr. Delgreco and Ms. Joan Moreno. The letter was later copied to Mr. John Schumacher. The letter contained as exhibits copies of all relevant sales documents and copies of court cases and opinions relied upon. The demand letter was never responded to. Absent response or explanation from Schumacher we believe our interpretaton of Florida law is correct and are prepared to file suit in small claims court. Unfortunately we don't know whom to sue because our contract, Title, and all personal and public communication fom Schumacher have used various d/b/a names (or no seller's name as on Title) and are not legal entities susceptible to being sued. On 8/28/22 we sent an emil to Mr. Shirly (with copy to Mr. Schumacher) with copies of all relevant documents requesting disclosure of the name of the entity that sold us the car. That letter also received no resonse from Schumacher (or customer service.) Ideally we would like to discuss and attempt to settle our claim with Schumacher and or its attorneys. Minimally we are entitled to the name of the particular entity that sold us the vehicle. This is our 8th Jeep and we actually like the dealership's service and would buy from them again circumstances permitting.

August 30, 2022

Dealership Rating

Thank you Alex Bobkov at Schumacher Chrysler, Dodge, Jeep and Ram for your help and professionalism the day I bought my Jeep from you. Great staff and overall great experience. I highly recommend. More

by zelinka2757
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Bobkov

Aug 30, 2022

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Our staff is happy to see that you had such a wonderful encounter with Schumacher Chrysler Jeep Dodge Ram. I so very appreciate your typing this polite endorsement about Schumacher Chrysler Jeep Dodge Ram online here on DealerRater. If you have any additional needs or questions, please don't hesitate to get in touch.

August 15, 2022

Dealership Rating
Employee Rating

I was very impressed with the way the Schumaker Jeep team performed and were very organized and helpful. More

by melanie.cintron26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 17, 2022

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

August 01, 2022

Dealership Rating
Employee Rating

Alex was amazing! We went in a few different times he never gave up on us until we found the perfect car. Great pricing and very good person to work with!!!! If you ar More

by Skinnerkyle3
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Shirley

Aug 01, 2022

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

July 13, 2022

Dealership Rating
Employee Rating

Alex Bobkov was so helpful from the minute we stepped into the showroom up until we purchased our new Jeep Wrangler. Nothing to was too much and he was very knowledgable about all the different models i More

by Michaela5
Recommend Dealer
Yes
Jul 14, 2022

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Hello Michaela , thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

April 14, 2022

Dealership Rating
Employee Rating

John Shirley and Alex Bobkov helped me tremendously with everything. 10/10 recommend this dealership! More

by RZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Arthur Drum, Edwin Figueroa, Gabriella Alves, Erik Cabrera , Katherine Abrams, Michael Doyle, Greg Farnworth, Jeremiah Gaetjens, John Shirley

Apr 15, 2022

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Hi RZ. Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you. Enjoy your new vehicle!

April 06, 2022

Dealership Rating
Employee Rating

Alex Justin and Rudy Did a phenomenal job helping me with a lease. They went above and beyond helping me out and correcting an issue. Will shop again More

by nickc954
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rudolph Trippedo , justin

Apr 06, 2022

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Your appreciation is highly valued. Thank you for the review! We are glad that you had a great customer experience, we hope to see you again.

January 31, 2022

Dealership Rating
Employee Rating

Alex was absolutely exceptional! He was knowledgeable about the the different features that the various Jeep models come with and was extremely patient in customizing the perfect vehicle for us. Unlike More

by mnpoulakos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 31, 2022

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Your appreciation is highly valued. Thank you for the review! We are glad that you had a great customer experience, we hope to see you again.

January 25, 2022

Dealership Rating
Employee Rating

Alex and the dealership were incredibly patient with me through the buying process. Even when my dad and I kept going back and forth, they tried to work with me to get my payments and the price of the vehi More

by htucker7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2022

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you so much for your kind words, H. Tucker. We really appreciate you taking the time out to share your experience with us.

September 02, 2021

Dealership Rating
Employee Rating

Loved working Alex Bobkov. He’s one of the most transparent, solid and considerate salesman I’ve ever worked with! He understood what we wanted to do, provided a seamless process and demonstrated t More

by jrmandel45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2021

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Hello JR Mandel, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

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