Alan Hannon | Page 4

Great Service for a Unique Situation! We have owned 9 Volvos, four of which were purchased at Annapolis Volvo. Recently, when replacing tires on the C70 (for the 1st time), I learned tha We have owned 9 Volvos, four of which were purchased at Annapolis Volvo. Recently, when replacing tires on the C70 (for the 1st time), I learned that there were locks on the wheels and I had no key! I called Annapolis Service dept. and they were gracious to receive me to remove the locks with a master key on the same day. However, the wheel nuts I purchased were not matching with the original wheel nuts. After some research I finally connected with ALAN HANNON, Used Car Manager at Annapolis Volvo. He is very knowledgeable about esoteric car details and was able to provide replacement wheel nuts that matched the originals. He did not have to do this and he went out of his way to make a customer (me) happy. I have seen recent personnel changes at Annapolis, particularly in the Service dept., and I am now getting a renewed good vibe about the dealership and its new direction. Annapolis Volvo will be seeing my two cars for service again! '13 C70 and '19 Ocean Race which was a factory overseas delivery. Thanks again ALAN! More

Helpful 0

Report | Print

Alan Hannon was a complete joy during one of the toughest times in my life. My sister was terminally ill and passed during the time of my lease buyout process and Alan stepped in to assist me with the proces times in my life. My sister was terminally ill and passed during the time of my lease buyout process and Alan stepped in to assist me with the process. During that time, he went above and beyond to be understanding of what was happening and was accommodating. Alan assured me that when I came to complete my lease buyout everything would be setup and as seamless as possible. The day I completed my lease buyout; what Alan promised, he did deliver. Everything was seamless and setup for me when I got there. His candor was comical and very reassuring. His spirit was very comforting and just all around nice. He was trust worthy and honest and I found that amazing. Alan shared funny stories with me and my niece; he shared laughs and even offered condolences. He made my experience worthwhile and he has gained a loyal customer Thank you, Beverly Clark More

Helpful 0

Report | Print

My sales person Bill Robinson was great. His confidence in knowing about cars really made me a buyer. I have owned multiple cars in my time and never had a salesperson with the knowledge, ho His confidence in knowing about cars really made me a buyer. I have owned multiple cars in my time and never had a salesperson with the knowledge, honesty, and respect that I received from him More

by twinkiebec77 Verified Customer Verified Customer

Helpful 0

Report | Print

I worked with Mike Lash, Christian Deseve and Alan Hannon at Volvo Annapolis recently and they were a pleasure to deal with. It was a quick and easy process trading in my car for an XC90. They have an incred at Volvo Annapolis recently and they were a pleasure to deal with. It was a quick and easy process trading in my car for an XC90. They have an incredible amount of knowledge and expertise to make you feel right at home and NOT pressure you into a sale. I will absolutely be going to back to this dealership in the future. More

Helpful 0

Report | Print