Alain Benchetrit

Very dishonest group of people. I went looking for a used car and once we signed I was told it wouldn't take too long to pickup the car. Everything was so delayed and after 2 weeks I went looking for a used car and once we signed I was told it wouldn't take too long to pickup the car. Everything was so delayed and after 2 weeks I had finally set a date to pick up the vehicle. I called in the morning to confirm my appointment only to be told that the car was not ready. I requested a refund of my deposit which was granted to me but not until four days later and not until they went ahead and already got me plates. It turns out this dealership is not licensed to sell starting Feb 2024. Extremely disrespectful. I now have history of plates in my name for a car I never owned. More

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I dealt with Alain Benchetrit and his service is top notch. Alain let me borrow his car while I was at the dealer since I did not have my own with me at the time. In addition to that, he went above and notch. Alain let me borrow his car while I was at the dealer since I did not have my own with me at the time. In addition to that, he went above and beyond to make sure I could take the car home that day, even though there were lots of administrative issues that were not the dealers fault. After multiple trips to the MTO, everything was settled and Alain made sure to check in with me through the whole process. He is a man of his word and he means what he says. Alain is the man to see if you want a no xx experience in buying a car. Alain deserves a 5 star rating. Now, as for Platinum Cars as a business, I rated them 4 stars. There are a few reasons I am not giving 5 stars: 1) I was charged $80 for a tank of gas I did not receive. Alain fixed this for me, though. If you read other reviews, it appears this is a recurring problem. 2) For a "platinum" dealership that sells high end cars, I couldn't help but think as I wait to purchase an $80,000 car that the couch I was sitting on was dirty and had stains. Not a huge deal, but I think the place could be a little cleaner. They do have a very small coffee station, but that's it. I have been to other dealers with more accomodations and a cleaner environment. However, I'm there to buy a car and not to stay the night, so it's not a huge deal. 3) Organization. There were a few times where organization seemed a little off between employees. Maybe this was a once off thing, who knows. It happens. I don't think Platinum Cars as a business did anything "wrong", but as a business, I don't think they did anything "exceptional", either. That is my reason for the 4 stars and I hope the owner sees it only as constructive feedback from a customer POV. All in all, I would say I had a great experience, but I don't believe it was Platinum Cars that provided that experience. I believe it was my sales rep, Alain, who made everything come together. I would not hesitate to buy from this dealer again in the future. More

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Amazing customer service, best prices for cars in the city! Love my new car and I would definitely Recommend. city! Love my new car and I would definitely Recommend. More

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We had a great experience. Alain was very knowledgeable accommodating. Beautiful cars with a great selection. We are very happy with our M4 cabriolet! Alain was very knowledgeable accommodating. Beautiful cars with a great selection. We are very happy with our M4 cabriolet! More

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Good service good guys The communication on delivery time could have been better Overall satisfied could have been better Overall satisfied More

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I’ve always been skeptical of car dealerships, especially being a woman, as most sales people try to take you for a ride. Alain was very helpful, honest, and knowledgeable on a plethora of cars. The turnarou being a woman, as most sales people try to take you for a ride. Alain was very helpful, honest, and knowledgeable on a plethora of cars. The turnaround was quick and he was always there to answer any questions I had. Thank you! More

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Excellent and knowledgeable service! I highly recommend, they are open and honest. Would go back I highly recommend, they are open and honest. Would go back More

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My platinum experience was fantastic, Alain went above and beyond to try and make me happy. I have to say, I was blown away at the attention to detail in getting the c63s perfect and ready for delivery. I and beyond to try and make me happy. I have to say, I was blown away at the attention to detail in getting the c63s perfect and ready for delivery. I’m seriously impressed with how far platinum has come and the amazing product and service it provides. I will 100 percent be back for another vehicle and soon. Amazing inventory and speced vehicles, serious drive to deliver the most perfect quality used product, thank you Alain and the entire platinum team for trying so very hard, I’m seriously grateful and in love with the car. See you soon ! More

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Once they resolve all the minor electrical issues with the vehicle they will be fantastic! the vehicle they will be fantastic! More

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Great service from Alain and Mike went above and beyond and did not push anything on my wife and I. Couple things I wish were better was the cleaning on the inside of the vehicle as well as having a full t and did not push anything on my wife and I. Couple things I wish were better was the cleaning on the inside of the vehicle as well as having a full tank of fuel as opposed to half. I was charged for fuel so I expected a full tank but it was not. Again sales guys were great however just a couple things I wish were different. More

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