Adriana Rivera

Adriana Rivera is the best. Really appreciate the service she provided in helping me purchasing my new vehicle. Really appreciate the service she provided in helping me purchasing my new vehicle. More

by CLHERRON Verified Customer Verified Customer

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Ms Rivera was professional and knowledgeable she explained everything , dedicated and determined just wonderful. Star explained everything , dedicated and determined just wonderful. Star More

by TIRE60 Verified Customer Verified Customer

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Well where do I start, I bought a 2015 Kia back in February and two days later the sunroof went out on it quit working and then on the 4th day after a knock sensor code which means it needs a motor. S February and two days later the sunroof went out on it quit working and then on the 4th day after a knock sensor code which means it needs a motor. So not happy at all with the experience that I've had with Thornton Chevrolet. I should have known better in to buy a vehicle from y'all. This is my second experience with this dealership and plainly be very blunt it's twice as worse the second time than it was the first time not to mention the first time wasn't good either. More

by KEVINSTANLEY75 Verified Customer Verified Customer

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Was an amazing experience Adriana Rivera has made my purchase the most memorable experience I have with a dealership. purchase the most memorable experience I have with a dealership. More

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My vehicle was taking in for squealing brakes. The squealing never stopped and I called back in to get it repaired. i was told to go my nearest GMC service center. I was charged $984 and I should The squealing never stopped and I called back in to get it repaired. i was told to go my nearest GMC service center. I was charged $984 and I should be reimbursed for this expense considering that they couldn’t fix it and it was a none issue. I’ve called and spoke with the Director Bernie Gonzalez about this issue and he was no help and stated that they wouldn’t pay for this, he also stated he would call me back after he got more information. No call back and I’ve also called and left messages with no callback. This is not good customer service and the experience has made Mr loose confidence in the GMC customer service. I should be held responsible for brakes that was sold to me as being good and operable condition. Please reach out to me issue so we can get this resolved. More

by JJRENOSOLUTION Verified Customer Verified Customer

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Sneaky. I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready wh I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready when I returned. I’d been waiting months for it to arrive from the manufacturer and paid down payment based on assurances from the sales person. Then when I got to my laptop at the hotel, discovered the additional charges for theft and supposed paint protection. Then when I get home with the truck the next day, I discovered scratched caused by the dealership’s poor washing of the vehicle. It’d been sitting outside (pictures) so it had dust and pollen on it. Then not properly rinsed before washing and scrubbed debris into the black paint. There was also a deep scratch likely from transport. I paid out of pocket to fix the paint but it could only get 90% fixed due to the deep scratch. I tried to have the paint along with a broken infotainment center immediately fixed at John Thornton as well as Rick Hendrick (which was close by). Neither dealership would cover it or provide a vehicle to me for the days needed to fix the infotainment center. So I had to take it outside GM to get the paint fixed and to Jim Ellis GMC to get the screen replaced. No one from John Thornton would call me back after numerous calls for months. Neither service, nor sales managers would answer or ever respond. More

by Bigcat1 Verified Customer Verified Customer

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Adrianna - 10/10! She was patient and understanding. Despite my credit challenges, she assured me she would get me in an SUV in my budget! And she did! The process was She was patient and understanding. Despite my credit challenges, she assured me she would get me in an SUV in my budget! And she did! The process was the smoothest I’d ever had! The dealership is clean and inviting, everyone was helpful and kind! I would absolutely recommend! More

by OFFICIALLYFREDA Verified Customer Verified Customer

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Everything about this dealership is spectacular. From start to finish, everybody took great care of me. From start to finish, everybody took great care of me. More

by MSTANLEY0 Verified Customer Verified Customer

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Very professional and efficient knowledgeable re all the cars I had. Choice of in my price range would definitely recommend cars I had. Choice of in my price range would definitely recommend More

by PSTEINHOFF7775 Verified Customer Verified Customer

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They gave me an amazing experience every one I dealt with was very professional it was an overall great experience I was able to get exactly what I was looking for great job guys was very professional it was an overall great experience I was able to get exactly what I was looking for great job guys More

by TIERICAPLEDGER123 Verified Customer Verified Customer

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