"Petty and Unprofessional "
- Ramblin Dozer
Last February, my wife and I leased a new 2018 Ford Escape Titanium,everything went perfectly and we were 100% satisfied with the entire process,especially our Sales Consultant Clayton Masur.
I was in the industry in the late 80’s to the mid 90’s, I actually was working @ Koch Lincoln Mercury in Edmonton,Alberta when Red Carpet Leasing switched over to the Plan Leasing Program so I understand the mechanics of how it benefits the buyer.
Our lease on our 2018 Ford Escape Titanium was written up for 24months with 25,000kms a year to get us the monthly lease payment of $500.00 we were budgeted for.
Clayton Masur left Cam Clark to be closer to his residence in Lacombe, he’s now a Sales Consultant @ Lacombe Ford,however his replacement @ Cam Clark Bryce ; I don’t have a last name called to introduce himself and inform us he was given our file and if we needed anything to please call.
Well it turns out, my wife Dianna and I were thinking of trying to reduce our monthly lease payment by using the equity and any available incentives to upgrade our 2018 Ford Escape Titanium to the 2019 model and increase our 24month lease to a 36month lease.
I gave the Cam Clark Ford Sales Consultant Bryce Parent an opportunity to earn my business to see if he could get us a monthly lease payment of around $480 or $485.00 a month. He went to work, and after only 20minutes on the phone came back and told me the Sales Manager Adam applied a $750.00 New Years Incentive and apparently some kind of a repeat buyer $750.00 incentive.
Bryce didn’t even take into consideration the equity in our 2018 Ford Escape Titanium as a trade in. Our SUV only had approximately 13467.7 kms on the clock and it looks like the day it rolled of the lot because it’s stored in a heated Garage and it’s kept clean and the maintenance schedule is followed to the letter,but still Bryce came back with a payment of $563.00 over 36months which was going in the wrong direction.
I thanked him for his effort, hung up the phone and contacted Clayton Masur @ Lacombe Ford with the same request. Clayton was pleased to get the opportunity and repeat client.
It took Clayton about an hour to work out a deal on a 2019 Ford Escape Titanium with $1,500.00 more technology using our 2018 Escape Titanium as a trade in,and by giving us the top dollar for our trade in and reducing our yearly kilometres to 16000.00 from 25000.00 Clayton presented his deal to us @ $491.00 a month and the first payment.
We accepted the deal, however for Clayton to provide us with our exterior color he had to bring our Vehicle in through a Dealer Transfer.
My wife and I were very happy to be taking delivery of our new 2019 Ford Escape Titanium tomorrow afternoon, as we have waited over a week or so.
This afternoon, I received a call from Adam Glover the manager @ Cam Clark Ford to see if he could do anything for us,
I informed him, that we had actually been able to put a deal that suited our budget together with Clayton Masur @ Lacombe Ford.
When I informed that we had taken our business elsewhere because we got the deal that best suited us, he asked me if he could make us a better deal because he’s not used to being beaten on price would we consider it? I replied no, as we were getting ready to take delivery of our new SUV,he became indignant with me and tried to shame me for dealing elsewhere,telling me he didn’t appreciate me taking my business to our former Sales Consultant!
I told him it was the nature of the business,and his Sales Consultant and himself hadn’t worked hard enough to earn our business. After this he asked if he could earn my business on a future sale (I lied and told him sure,so he’d go away feeling like he had a win).
It was about 25 to 30 minutes later that I received a call from Clayton informing me, he had some bad news,I asked him what was wrong, Clayton informed me that he couldn’t make the deal because the buyout on our 2018 Escape Titanium was higher and also that Cam Clark was withholding the buyout document.
Not only am I disappointed @ the realization that my wife won’t be getting the new Escape Titanium SUV,but I am absolutely in disbelief and filled with digust that the Cam Clark Ford Sales Manager Adam,would call me and do what he did.
As a result, because I conduct my myself by the 200 rule of business in everything that I do,Cam Clark Ford is going to lose not only my wife’s and my business @ the end of our lease, but at least 200 of those in my circle of influence.
The 200 rule, a person will meet at least 200 people in their lifetime who they will talk negatively or positively about a Company,Product,Person or Experience.
I’m inclined to believe it will be alot higher, as I used to be a Motorsport Photojournalist whose column was read by 25,000 readers throughout North America, and as a result I still have close to 4K friends on FB and 455 on Instagram.
"First experience with Cam Clark Ford (Red Deer)"
- Truck Lover
Vladimir was very friendly and shared his knowledge of the product I was interested in without any pressure. Was a pleasure to deal with. Very friendly staff throughout the dealership. Delivery was as promised. Very impressed.
"Amazing Customer Service! "
Adam and Bryce were amazing to work with. They were both personable and knowledgeable. I never felt like I was being pushed to make a decision, they respected my decision making time, and answered all of my questions in language I could understand.
I love the follow-up, they really do care about each customer.
"The sales team is very friendly and knowledgeable. "
- Mark Stoller
Pleasure to deal with. This is the 3rd vehicle I have purchased at this dealership service is prompt and efficient. Time lines where meet as established, Thank you.
"Quick and very friendly "
They were friendly happy and quick. knowledgeable. the truck didn't smell new at all but found that the guy before smoked in it and they couldn't get that smell out. The only 2 thing I would have to say wrong. And the details about the truck. The man told me it was a 10,000 dollar lift kit. It's not even close to that.... Little things that just need reading up on a little like the trucks or cars there selling!
"Was great. Salesman all were helpful and real "
I like how the salesman all were helpful in answering questions. Getting the right truck for me. Being patient honest reliable and down to earth. I would definitely go back for another vehicle. Richard hannaford was salesman he also was real great. He gave me all info i needed. And more good down to earth salesman
Other Employees Tagged:
" Great Dealership. The Dealership has outstanding Leadership"
The Dealership plays no games and their word is good.
The 2018 F150 is a great truck.
Jeff Warriner is a very good Sales Person.
Jeff does a great job.
The Parts and Service Dept. treat us well also.
Sean Bell the GM / Partner is hands on and I like that!!All the other sales people are also helpful even if you are not one of their customers.
Other Employees Tagged:
, Lorelei Regular In Bus. Office. She is well fitted for the job. Happy with her service.
"Very orientated to customers needs and wants. "
No hassle experience. In all my years of buying vehicles this was one of the easiest transactions I have ever made, all the staff at Cam Clark ford are amazing.
Other Employees Tagged:
, Lorelei Regular
"Very good, explain everything very nice "
I have given this rating based simply on the whole store,this is not my first time in for service but never had any issue with anyone or anything....everyone from sales to managers to Service is nothing other than top notch professional,
Other Employees Tagged:
, People in service
"Great service! "
Mark the service manager and Adam the sales manager were easy to deal with and very knowledgeable. Cam Clark Ford always exceeds my expectations! I would recommend this dealership to anyone and everyone!