Adam Dietz | Page 4

The team at Brookdale Mazda made buying my car a breeze. Everyone -- from the GM to the sales team to the finance office -- went out of their way to ensure that I was informed and happy. I was sent there Everyone -- from the GM to the sales team to the finance office -- went out of their way to ensure that I was informed and happy. I was sent there by a friend and will send others. More

by KELLYMCD Verified Customer Verified Customer

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Good service. Overall good service. Lots of used inventory which was great! Very busy place and took a little while to see someone but overall, very accomodating. Overall good service. Lots of used inventory which was great! Very busy place and took a little while to see someone but overall, very accomodating. More

by M.R. Verified Customer Verified Customer

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The team was absolutely fantastic from start to finish. Russ went above and beyond to make this virtual purchase personal and easy. I highly recommend Luther and I love my new CX-30 Thanks to all and a Russ went above and beyond to make this virtual purchase personal and easy. I highly recommend Luther and I love my new CX-30 Thanks to all and again thank you Russ!!!! More

by JOSIANCOLON Verified Customer Verified Customer

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Very Helpful I loved how the staff worked with me and was able to get me into a newer vehicle. They were very professional and friendly. They treat their customers I loved how the staff worked with me and was able to get me into a newer vehicle. They were very professional and friendly. They treat their customers like family. Very satisfied! More

by ARIAUNNA.DAVIS Verified Customer Verified Customer

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Great , Easy and Informative . Our required service was an airbag recall on our 2010 Mazda CX-9. I just wanted to let every who dealt with my wife and myself ( Bill and Jennie ) w Our required service was an airbag recall on our 2010 Mazda CX-9. I just wanted to let every who dealt with my wife and myself ( Bill and Jennie ) was very polite and knowledgeable about all questions put to them. I really liked the text update as I was able to plan my day and still get information on the progress of our vehicle. I'm sorry but I can not remember the main representative ( lost his card )at the repair center that helped me but he very knowledgeable, good listener, great at his job. Please make sure that he understands that his efforts were greatly appreciated. I have only used the service center but if the sales department is as good as the service I will be back. Thank you. Bill and Jennie Clements More

by buzzard55803 Verified Customer Verified Customer

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Everyone was very professional to work with despite Luther's closing technique. Be prepared to end up in the finance office, with documents presented for signing, prior to knowing details of financing, Luther's closing technique. Be prepared to end up in the finance office, with documents presented for signing, prior to knowing details of financing, monthly payment, or otherwise. Despite the Carfax showing no accidents, there have been little things I've noticed to indicate the vehicle was in a major accident. Driver side headlight is newer than passenger side, the insignia on the trunk are of different ages (brand name new, and one letter of model is newer than the rest). It would be great if the dealership would take responsibility for their products. The response I got regarding the previous damage to the front end was generic, "We only know what was shared with us about the vehicle." They have the resources of dozens assumed professional body repair and mechanics. You can't tell me that they didn't recognize the indicators of previous damage. I can only hope that they were responsible and thorough with their own inspection and repairs, making prior damage a non issue. This was my second purchasing experience with Luther, likely my last. More

by K. V. Verified Customer Verified Customer

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50% of the people who helped us were fantastic! The other half we found to be very less than satisfactory, unfortunately. After working with the same sales representative for three car purchases over the cou half we found to be very less than satisfactory, unfortunately. After working with the same sales representative for three car purchases over the course of 12+ years, there was a commitment made, in writing, in our contract that he tried to pull back on a month later and spoke to us in a very demeaning way. Fortunately, three people who were very helpful got involved, and corrected his wrongdoing. Shoutout to management, finance, & service!! We will continue to buy From Luther, but never again from the sales representative we have used for over a decade. More

by Suzanne Verified Customer Verified Customer

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Poor Service , will not repeat business ever and will spread awareness to family and friends. Buyer stay away, you will get scammed. Not worth it. , will not repeat business ever and will spread awareness to family and friends. Buyer stay away, you will get scammed. Not worth it. More

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