Adam Denning

Adam Denning the service representative in the service department is very professional and knowledgeable and was able to give me an initial diagnosis of the problem with my truck. He was also able to arra department is very professional and knowledgeable and was able to give me an initial diagnosis of the problem with my truck. He was also able to arrange to get the issue worked into the schedule, repairs completed, and back to me sooner than expected. More

by jimmerwest Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone was helpful and efficient with quick responses to questions. Appreciate the online pay option. to questions. Appreciate the online pay option. More

by gmnx8 Verified Customer Verified Customer

Helpful 0

Report | Print

Convenient location, the customer agent understands the request, offer extra help! Good communication, message following up once I drop the car off. Will be back for other service if needed. Recommend! request, offer extra help! Good communication, message following up once I drop the car off. Will be back for other service if needed. Recommend! More

by Lu18103 Verified Customer Verified Customer

Helpful 0

Report | Print

Andy is very knowledgeable and on top of your job from start to finish. Highly recommended! start to finish. Highly recommended! More

by DRDRH9 Verified Customer Verified Customer

Helpful 0

Report | Print

I don't have much to say about dealership. Adam is great. Dealership played games with me when I bought my truck Adam is great. Dealership played games with me when I bought my truck More

by IRA.ERBS Verified Customer Verified Customer

Helpful 0

Report | Print

Nice customer waiting area while vehicle is being serviced. Word word word word word word serviced. Word word word word word word More

by heldtdg@hotmail.com Verified Customer Verified Customer

Helpful 0

Report | Print

Always excuses, never apologies. My car has been there for a week now and I’ve had to call in every day to get an update. “I’ll call you when the tech arrives”, “I’ll call you this a My car has been there for a week now and I’ve had to call in every day to get an update. “I’ll call you when the tech arrives”, “I’ll call you this afternoon with an update”, but I never get that call and I’m always the one who has to follow up. Everyone I’ve had contact with at the service department acts like they hate their jobs and that I’m a nuisance for bringing my car in. More

by mdreyer007 Verified Customer Verified Customer

Helpful 0

Report | Print

Great service, and they were very helpful and called when something else was needed, to be done something else was needed, to be done More

by talrie1 Verified Customer Verified Customer

Helpful 0

Report | Print

My issue started December of 2023 with a misfire in my number 3 cylinder and number four cylinder they changed the spark plugs. Ran fine for barely a day all of a sudden started getting a bucking when I w number 3 cylinder and number four cylinder they changed the spark plugs. Ran fine for barely a day all of a sudden started getting a bucking when I would accelerate or have a load like going up in Incline. Took it back to the shop shop said their Tech drove it couldn't get him to do it could possibly be my transmission transmission was fine then I got a misfire code in my number one cylinder took it to the shop it had cleared and the service manager said they couldn't do anything without the code now we're in middle of January I get another p P0301 code I immediately take it back to the dealer. They were just getting ready to close the service manager went out scanned it so that it was an active misfire told me to bring it in the next morning no sooner I pull up the next morning the check engine light clears they take it in anyway they changed the number one spark plug and then inform me that it is most likely a bad lifter. I asked for an estimate I don't get the estimate for 2 weeks we are now in March. I took my vehicle to a different mechanic who found that it was the coil that was bad. Had nothing to do with the lifters I almost spent $4,100 on getting something done that didn't need to be done I will never take my vehicle to Dick's Wilsonville Chrysler Jeep Dodge for service again. I believe they didn't want to work on it because I have over 117,000 miles on it. More

by CARDUINO Verified Customer Verified Customer

Helpful 0

Report | Print

I have a 2015 jeep grand Cherokee Srt with an extended warranty. They helped with all my troubles that I was having with the warranty company. Thank you warranty. They helped with all my troubles that I was having with the warranty company. Thank you More

by Thand1992 Verified Customer Verified Customer

Helpful 0

Report | Print