Aaron Brown | Page 5

The dealership was incredible, great experience, helpful, kind, informative and got everything right with my order. I highly recommend them kind, informative and got everything right with my order. I highly recommend them More

by Geno Verified Customer Verified Customer

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My experience at Route 18 dealership was very satisfying. .I was greeted like I was part of the family..I would recommend everyone that I know to go purchase a vehicle from this dealership..the salesman and s .I was greeted like I was part of the family..I would recommend everyone that I know to go purchase a vehicle from this dealership..the salesman and sales lady are very friendly and I definitely appreciate it..I felt so welcome there at Rte 18 dealership…you guys rock!!! More

by calvinjett3312 Verified Customer Verified Customer

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My wife and I She's very pleased with the way they treated us Everyone was nice Make sure We were taking care I would recommend anyone who's looking for a vehicle to this dealership thank you guys treated us Everyone was nice Make sure We were taking care I would recommend anyone who's looking for a vehicle to this dealership thank you guys More

by BKLYNSTRETCH Verified Customer Verified Customer

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Best polite professional beautiful personal, unique easy going always look to serve better. Simple the best going always look to serve better. Simple the best More

by marfysg Verified Customer Verified Customer

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Very accommodating and professional place...they make you feel like you matter and show it as well.... highly recommend this dealership and will continue to go to them for future vehicles feel like you matter and show it as well.... highly recommend this dealership and will continue to go to them for future vehicles More

by Jmking Verified Customer Verified Customer

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This is the letter I wrote to the dealership today. I believe it summarizes my experience. "I want to share my experience today at your dealership. I was hoping to have had a positive experience, unf believe it summarizes my experience. "I want to share my experience today at your dealership. I was hoping to have had a positive experience, unfortunately it was not. First of all, the sales associate provided us with a vehicle which had no fuel. I had my wife and child in the car, and while driving a few minutes away from the dealership the vehicle turned off in the middle of the road without warning. There was not enough fuel to pull onto a side street. The scary part was that the sales associate encouraged me to go on Rt. 18. Had I opted to do so, the results could have been catastrophic and deadly. Thankfully I chose to drive on the side streets. The sales associate's lack of forethought to perform a safety check on a vehicle which will be taken out on a test drive does not make sense. As a customer, getting acquainted with an unfamiliar car, it is assumed that it will be safe to drive and that it has fuel. Secondly, the sales manager did not understand the gravity of the situation. He appeared to be minimizing our experience and stated, "I already apologized...what else do you want from me?" His attitude, demeanor and character does not rise to that of a manager. It is a shame that he represents your dealership. He went on to state, "Cars run out of gas...I have 300 cars on the lot...I can't make sure they all have gas." He was unable to understand the deeper issue at hand which is the safety of the customer behind the wheel of a Stellantis/Dodge vehicle. As a manager, if he can not assure that a test vehicle has enough gas, implied to us that he did not care about the safety of his customers. Instead of offering an empathetic response, he became defensive, argumentative and condescending. Although I still plan on purchasing a Dodge vehicle, it will not be at a dealership which minimizes and jeopardizes the safety of it's customers. I will be writing a letter to Stellantis/Dodge and expressing my concerns and sharing my experience, in addition to, the owner/president of the dealership." More

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The dealership as a whole is amazing and treats you like family! The energy is real! It’s not forced they make you feel like you matter at the establishment! family! The energy is real! It’s not forced they make you feel like you matter at the establishment! More

by danetterennerobinson Verified Customer Verified Customer

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Wonderful staff friendly and they even took care of my little one by getting him food would definitely recommend anyone to go see them for a vehicle little one by getting him food would definitely recommend anyone to go see them for a vehicle More

by DEAN Verified Customer Verified Customer

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Friendly and they value their customers. They understood my concerns and were able to assist in finding a car right for me. Alan and Aaron were amazing. Thank you! my concerns and were able to assist in finding a car right for me. Alan and Aaron were amazing. Thank you! More

by MVILLA1205 Verified Customer Verified Customer

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Kelly Mazza was professional efficient knowledgeable. He gave me the attention I needed from the start. He answered all my questions patiently. Handled the insurance gave me the attention I needed from the start. He answered all my questions patiently. Handled the insurance More

by eyereenkbt2 Verified Customer Verified Customer

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