ALICIA CHAPMAN-JONES
ALICIA CHAPMAN-JONES at Southern Ford
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ALICIA CHAPMAN-JONES | Page 8

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
136 Reviews
4.8

136 Reviews

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136 Reviews of ALICIA CHAPMAN-JONES

April 20, 2024

Dealership Rating
Employee Rating

Eddie and his team are always customer focused, and thorough in their work. We are constantly impressed with their friendly support! More

by kienlefred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: EDDIE MARSHALL

Apr 24, 2024

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 19, 2024

Dealership Rating
Employee Rating

The service was timely, efficient and courteous. We were satisfied with our experience. Well done. More

by morrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 18, 2024

Dealership Rating
Employee Rating

All the people I have had contact with are very nice people to work with: More

by EGAYDEN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 18, 2024

Dealership Rating
Employee Rating

This place did a quick job. They had me come pick up my car while waiting for parts and got most done in one day. More

by PATGAT96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 18, 2024

Dealership Rating
Employee Rating

Alicia Chapman Jones took very good care of me. The service was accomplished in around an hour. AND this time the service tech affixed an oil change reminder sticker on the truck's windshield. More

by steve_g
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 17, 2024

Dealership Rating
Employee Rating

No acknowledgement upon my arrival. But, eventually was greeted and told someone will be with me shortly. The wait for the service provided was not bad at all. Upon completion, when More

by SHARON MAYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2024

Southern Ford responded

Thank you for taking the time to provide us with this feedback, Sharon.

April 17, 2024

Dealership Rating
Employee Rating

I feel the company knew about the history of my car’s problem and was not forthcoming with the information. More

by CJNICE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

Apr 18, 2024

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

April 15, 2024

Dealership Rating
Employee Rating

Fixed the problem quickly and on time. I will be back. Thanks for a great job More

by drserwon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 14, 2024

Dealership Rating
Employee Rating

Caring Team. Good experience with my vehicle needs informative and helpful. The service team took their time to check all my vehicle issues. More

by sharonglobus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

Apr 15, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 13, 2024

Dealership Rating
Employee Rating

I have never had a bad experience with this dealership. I have purchased many vehicles from them. More

by jmdancingqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2024

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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