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We had a very good experience in dealing with Carter... - Jeff
We had a very good experience in dealing with Carter Honda. Daren and the entire sales crew made the purchase of our new Honda Fit EX-L almost effortless.
not Great! - mwb1948
Took my car in for some transmission inspection,while the car was sitting in the indoor service bay,and i was talking to the tech about the car ,a stanger to me and the staff walked in drove off with my car, it was later recovered???????
Friendly and professional - Tim Canada
Bought my new Honda CRV in for a replacement of my side window signal. Treated well by all. Joe Driver was my service advisor. No complaints for my first visit as repair still under warranty and they are all trained to deal professionally with customers. I will continue to deal with them in the future and see.
Bought a used 2015 car from Kingsway Honda pre-owned and... - klai
Bought a used 2015 car from Kingsway Honda pre-owned and the service was amazing. Pierre was helpful and made the experience very straightforward. Recommended.
Excellent Service Advisors, Tony MA & Norman Joe - PERRI
These 2 Vancouver Honda Service Advisors (Tony MA & Norman Joe) were very helpful on June 22, 2019 & provided excellent service to a 2017 Honda CRV Touring client. They were clear, concise, communicated well and answered all questions so the client understood the items bei g serviced. Having bought 4 new Hondas in the last 4 years, these 2 advisors have provided excellent & helpful service guidance. These 2 advisors at Vancouver Honda always provide exemplary unmatched customer service. My name is Mr. T Perri and would like the ownership & management team to recognize these service advisors. Thank you so much Tony & Norman for your exceptional service!!! Regards, Mr. T. Perri - Vancouver, BC.
Worst car services need customer to point out the failure - Basilisk
Suggested unnecessary service which I have to paid and was not relevant to resolve my car's mechanical issue. Had to bring my car in and actually point out where the problem is and let them performed another service which got lucky covered with the additional extend warranty that I purchased when I leased the car.
I will not recommend doing car service here at all. It was expensive and did not receive the same value of the money. However, they do provide the curtsy car which maybe other car service company did not have.
I will list what I experienced from this store
1. OEM windshield wiper will always break down which make uncomfortable sound and service agent said we need to replace it every 3-4 months (Bosch third party windshield wiper was still working since 2017)
2. Replaced light bulb without telling customer and want to charge the fee
3. Auto rain sensing from Honda is not that precise, service agent suggested me to buy BMW instead. (The auto rain sensing on Honda civic has a known issue that the system need to do some collaboration test, but apparently service agent did not know that)
4. Recommend the auto service that I have to pay by myself which is not mandatory but also did not fix the issue I had on my car.
5. Suggested wheel alignment to fix the defected tie rod? I learned a lot more about the car from this lesson.
Thank you OpenRoad Honda.
Really horrible service - Boey073317$
We ordered a brand new vehicle one and half months ago, and then they told me we can get the vehicle around July or Aug! Today, the salesman(Paul) called me about they want us to used BRAND NEW VEHICLE PRICE to buy another DISPLAY CAR which had already 200KM or they are going to order the vehicle for us today. So the delivery would be delayed one more month! Plus, he was not trying to help for solving the problem, just keep pushing us to agree all the change! We already told them at the beginning about we have to use the vehicle at the end of Aug! They don’t even let us know the delay until we ask them again.
Thank you service Advisor Dan Pollard - Dl
My car needed a service and Dan managed to get me a service in one day as I had the opportunity to go on a road trip and my car was overdue for a service. Much appreciated_ big thank you??