Awesome experience at Northland Volkswagen! - Thiessen
Would highly recommend everyone to go to Northland Volkswagen. Staff are great and very friendly and made buying a new veichle so easy and enjoyable. Was a first time buyer of a Volkswagen and glad I chose to come to this dealership. Would come back In the future!
Outstanding Customer Service - Jwood
Since I bought my VW Golf, I've received nothing but outstanding customer service. Brad from Sales, Justin in Finance, Kyle in Sales and showing me how my car works, and Chad in service have been absolutely amazing. They've all checked in with me numerous times to ensure I love my new purchase, and while it was in for initial servicing, Chad updated me every step of the way so I always knew which step they were at on my car. The service took longer than expected but with my loaner vehicle and regular updates, I always felt in the know, and didn't mind the wait time. I feel like all these guys are my buddies now and I would never be afraid to contact them for questions, or more importantly in a couple years, another car. I can't wait to brag to all my friends about how well I've been treated even after the car was purchased! Keep it up guys!
STAY AWAY FROM THIS DEALERSHIP - Muhammad Qamar
I always thought Fifth Ave VW is in customer service business.If thats true, you need to seriously overhaul your staff and teach them how to interact with customers. If you are ripping people off business, which I think you are now after my experience, people like Carl (Service Manager) will take you to the top.
If you want to check the record of any place, select lowest rating reviews and check the consistency of all the reviews. Having said that I would urge people to STAY AWAY FROM THIS DEALERSHIP.
Do yourself a favor and go to any other VW dealership in Calgary except this. Please dont take your car their for maintenance, these guys are next to thieves if not thieves.
I took my car for inspection on Nov 15, 2017 and now my drivers door doesn't open properly. First of all, my appointment time was 1030 AM and I didn't get my car back until 430 PM for a 45 min appointment. These people dont care about your time.
I talked to their service manager (Carl) and Melissa. Carl told me that they didn't do anything and asked me to prove that door was fine before in Court of Law. Carl also asked me if I made a video of door working fine when I left the car, These people have no respect for themselves or the brand they are representing.
I am huge fan of VW but the kind of irresponsible treatment I got today, I would never go there again.
I have decided that I will take these garbage people to court, will let you guys know about it later.
Near T2Z 0N4
South Centre Volkswagen