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Nov. 23, 2020 at 5:30 PM, went to this location and... - Pearl
Nov. 23, 2020 at 5:30 PM, went to this location and purchased our SUV. My husband's sales agent was Dicky Tam. He was nice and easy to deal with. The deal was closed on the same day and we get a good deal on the SUV. Since the bank was already closed, we asked Dicky if we can pay in cash co'z we can't get a bank draft as it's already past 5 PM and he said yes cash is good and no problem. So we went there to pay the vehicle, the Finance manager named Lindsay Keys was the one who processed our paperwork. If I can give a zero star for this lady then that would be my rating for her. She was polite at first but when she gave us the total amount we need to pay, I questioned why the amount is different from the deal we made with Dicky. So she told me the breakdown. I've told her the deal was $7750 plus 11% tax and we are paying cash as bank is already closed. She told us that we need to pay the "MANDATORY KEYFAB INSURANCE"! I was shocked with the word MANDATORY that she used, told her there is no such mandatory with regards to insurance, it is an option if we like it or not. She argued with us saying it's mandatory and we need to pay for it. Told her that we made the deal with the selling price plus tax and we didn't agreed to any insurance. Was so pissed off and told her CANCEL the deal if you insist that your keyfab insurance is MANDATORY co'z we don't need that. She tried to convince us and said she will give 50% discount. Still trying her best to get some kickback, unfortunately I am working in the finance industry as well and she didn't succeed. Me and my husband was about to leave when she decided to give up on the insurance that she is trying to add to our deal. So, we only paid $7750 plus 11% tax, was happy with the service of Dicky but not with Lindsay. If you are buying vehicle, be mindful with the numbers that they are putting and be aware of those extra charges.
Christy has unbelievable customer service skills. - Sheena
She looked after me above and beyond any other dealership I have ever been to! Thank you so much! You have won me over!😊💖Christy deserves recognition!!