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Thank you very much Nesrine Merabbi and Nissan Gabriel... - Alex
Thank you very much Nesrine Merabbi and Nissan Gabriel service management team for the good service. Everything was done fast and very professionally.without any delay.
Changement d’huile - Luc Germain
Ils ont été très serviables offrant café et soutire. Ils on fait un travail super bien.ils ont un remarquable fierté et un plaisir de servir leurs client
Return my Nissan Qashqai 2018 - Joseph
A few weeks ago I went to Nissan hull with my friend to buy a car. When she was talking to a dealer and me I was walking around and I saw a blue suv nissan murano 2019. Suddenly I saw Christina and I asked her a question about the murano if I can return my Qashqai and purchase the new murano 2019. I was excited when Christina told me that can be possible. Her service toward me was excellent and I would love to recommend Christina to all my friends who want to buy a car at Nissan Hull.
Thanks Christina for your good services.
Really disapointed with staff methods for covid-19... - AF
Really disapointed with staff methods for covid-19 prevention. At least 10employees we're present zero masks, zero social distancing between employees AND customers. Talking to customers in front of plexi-glass instead of behind. Wearing a mask should be the minimum professional thing to do mid-pandemic.
Professionnel - jean-francois
Mon expérience à été à la hauteur de mes attentes une équipe dévoué et qui a coeur le service vous y attends
Merci à l'équipe de nissan
I received a really bad service. When i asked questions... - Love
I received a really bad service. When i asked questions then they started to be irrespectful to me. They are only thinking of making money instead of giving good customer service.
No return calls. - mark
I have been a Metro Nissan customer for 5 years and so I tried 6 times over the past 3 weeks to get my winter tires changed to summer tires. These attempts were made by phone and by internet scheduling. I was told that I would be contacted to set the appointment date and time. Metro Nissan has not contacted me even though I have left my email and phone number each time. I have had to resort to contacting a different business for this service. What is going on with Metro Nissan?
WORST DEALER - super jack
by phone gave me a budget ( $174 ) for the maintenance at 32.000 km Nissan Rogue. Then, there $184 , and the Service Advisor ( Robert Visockis) said " ooo because the Rogue is a camion, not a car" ...and add extra $12.60 ( 99999-50099 produit entretien ) not included in the price neither, for nothing, because nothing was fixed or changed ...So the origial $174 + taxes = $ 200 , it turned in $226.41 ( $184 + 12.60 plus taxes). Then I complained on the website, and I was talking 2 times with Frederik Brassard... and I STILL WAITING for the phone call. WORST ATTENTION ever. I know that for them I do not represent a great client, but what I do know is that I will never return to that place, neither my family, nor friends nor acquaintances. At least 100 people will never go, and I hope everyone who reads this review becomes aware of the thieves in this society
Terrible they basically stole my money they promised a... - Ammar
Terrible they basically stole my money they promised a refund a month ago I never got anything, all they told me is “you already signed “
Sales and service team is very bad , - ashwani
Service sucks. Even when I went to buy a new car , I had an argument with the manager and the manager tore the order before me. Shameless people.
Terrible Customer Service - Only gives you half the story!!! - Jessica Agozzino
I have to say that this is the first and the last time I will EVER have my car serviced by your dealer. I am writing this e-mail because the service I have received is COMPLETELY UNACCEPTABLE.
I brought my car in for a recall at your dealership on St-Martin in Laval, Quebec. I was called and told that I needed to have 2 pieces replaced that have to do with my bearings. That is all that I was told. When I went to go pickup my car, I was very politely told by the wonderful customer service representative (with whom I have no issue) that the mechanic mentioned to her that it looked like I had the pieces replaced not too long ago and that they were not the original Nissan parts.
This is very important for one main reason. If I knew that the pieces were NOT original Nissan pieces that tells me that I have already had repair work done. I have one mechanic that I deal with, and for the first time that I put my confidence in the dealer – I learned specifically why I should NEVER DO THAT. I had these pieces replaced in MAY OF 2015. They are barely a year old. Why does this matter? Because I have a GUARANTEE FOR 5 YEARS on them.
I cannot believe that it was worth mentioning to me AFTER you do the work that I had already had it done. And when I questioned the customer service rep she said, well Nissan pieces are better quality. She didn’t know why no one had informed me that the work was already done, but did agree that it was worth knowing.
What kind of customer service is this? I had actually inquired about buying a car from this dealership, and I am glad that this experience has shown me exactly why my business should be taken elsewhere.
I have a bill from my mechanic with my guarantee on these parts, and NOW, I just spent 460$ that I did not have to, all because no one felt it was worth mentioning to me that I had already done this repair, and that these were not original pieces BEFORE doing the work, it is only worth telling me afterwards – when you have essentially left me with no choice but to pay for the work done, because THE DEALERSHIP couldn’t be bothered to give me ALL of the facts, just the ones that ensured I spend more money at their dealership.
If this is the service I am to expect from Nissan, I am glad I found out before I considered buying a new Nissan especially from this dealership and most likely from Nissan in general
Don't waste your time - go somewhere else, or make sure you ask ALL the questions prior to trusting them to be giving you the full story.
Service Nul - Jamais je ferai affaire avec Nissan - Juliana
Pour un transfert de véhicule, ils traitent leurs clients comme le dernier de leur soucis. Ne sont pas intéressés à te servir. Il faut que tu les sollicites à plusieurs reprises pour qu’ils te répondent. Perdu mon temps me déplacer de Montréal à St-Jerome un vendredi soir en plein trafic 1h30 pour qu’ils me disent que le document que j’ai envoyé n’est pas bon. Ils avaient le document depuis au moins 3 hres et ont attendu mon arrivée pour me l’annoncer. Heureusement que je ne fais pas affaire avec eux. Imagine même pas client et me traite comme cela. Si j’achète là. Ils vont carrément m’oublier après.
I phoned because of the transmission recall. They had... - Danielle29
I phoned because of the transmission recall. They had reprogrammed the transmission in the hopes that the noise would reduce. I just phoned to tell them that the noise is ever worst than before. First, he was very impatient with me from the moment he started talking to me. Then he told me that it was normal for this transmission to have a noise and that they were not going to replace a whole transmission because of a noise. I never said that I wanted the transmission changed, I just want them to check the vehicle because I do know that normal noise and not normal noise on my vehicle is. He kept being so impatient with me that I just couldn't even tell him anything anymore. I was trying to tell him what kind of a noise it was making and he just would not listen to me, all he was telling me that this kind of transmission makes noise. I know that, this noise that my vehicle is making is NOT NORMAL. I finally just told him that I was going to phone back later and hopefully talk to someone with more patience and who actually likes the customers. I told him that he was being rude.
After they reprogrammed it, the service people had told us to bring the vehicle back if that didn't work which is what I'm trying to do.
I will get my husband to call because I want nothing to do with Capital Nissan anymore.