Auto Gouverneur Nissan Laval

Terrible Customer Service - Only gives you half the story!!! I have to say that this is the first and the last time I will EVER have my car serviced by your dealer. I am writing this e-mail because the service I have to say that this is the first and the last time I will EVER have my car serviced by your dealer. I am writing this e-mail because the service I have received is COMPLETELY UNACCEPTABLE. I brought my car in for a recall at your dealership on St-Martin in Laval, Quebec. I was called and told that I needed to have 2 pieces replaced that have to do with my bearings. That is all that I was told. When I went to go pickup my car, I was very politely told by the wonderful customer service representative (with whom I have no issue) that the mechanic mentioned to her that it looked like I had the pieces replaced not too long ago and that they were not the original Nissan parts. This is very important for one main reason. If I knew that the pieces were NOT original Nissan pieces that tells me that I have already had repair work done. I have one mechanic that I deal with, and for the first time that I put my confidence in the dealer – I learned specifically why I should NEVER DO THAT. I had these pieces replaced in MAY OF 2015. They are barely a year old. Why does this matter? Because I have a GUARANTEE FOR 5 YEARS on them. I cannot believe that it was worth mentioning to me AFTER you do the work that I had already had it done. And when I questioned the customer service rep she said, well Nissan pieces are better quality. She didn’t know why no one had informed me that the work was already done, but did agree that it was worth knowing. What kind of customer service is this? I had actually inquired about buying a car from this dealership, and I am glad that this experience has shown me exactly why my business should be taken elsewhere. I have a bill from my mechanic with my guarantee on these parts, and NOW, I just spent 460$ that I did not have to, all because no one felt it was worth mentioning to me that I had already done this repair, and that these were not original pieces BEFORE doing the work, it is only worth telling me afterwards – when you have essentially left me with no choice but to pay for the work done, because THE DEALERSHIP couldn’t be bothered to give me ALL of the facts, just the ones that ensured I spend more money at their dealership. If this is the service I am to expect from Nissan, I am glad I found out before I considered buying a new Nissan especially from this dealership and most likely from Nissan in general Don't waste your time - go somewhere else, or make sure you ask ALL the questions prior to trusting them to be giving you the full story. More