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BEST SERVICE IN TOWN!!! - atomblast
Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!
Service Excellence - Pedra
I have owned Mercedes vehicles for about 10 years, with the preset vehicle for about 5 years now. Thus I have has a number of maintenance and service visits to the dealership.
My overall experience is very positive with the interaction and responsiveness of the Service team and the quality of the work carried out.
I choose Mercedes vehicles because of their engineering and design quality and recognize the expenses associated with service and maintenance. The Service manager is always clear about the service requirements and associated costs and communicates such in a professionald and approachable manner.
Yes I have had some problems with the vehicle outside of scheduled maintenance. I always research the diagnoses and repair requirements on Benzworld and other web sites. More often than not the estimates are in line sometimes relatively competitive.
I drive to Florida 2 or 3 times a year so I need reliability which I believe the Windsor service team provides. On occasions I have had service work by Mercedes of Ft Myers, Mercedes Windsor although smaller is just as good
Great first time experience! - Coby77
This dealership is clean and easy to find. When I arrived at the service desk, I was promptly welcomed by the service manager, Ed Van Herpt JR; he quickly wrote down the services I wished for my vehicle, he gave me some welcome suggestions, also answering my many questions as this was my first vehicle of this brand; He gave me a tentative time of completion, and offered me a drive to where ever I needed to go, as an offer of being picked up.I chose to remain in the dealership. I also met the parts manager, Robert Van Herpt, who was very friendly and cheerful.There is a viewing window into the service area, so you can see the progress.The waiting area was clean and comfortable, with free WI-fi, as well as a television, and free coffee.The restrooms were very clean.
Every mechanic I saw traveling through the dealership was very friendly, acknowledging me with a smile and hello.
I was very pleased as to how I was treated, and made to feel I was welcome.
All in all, I find this dealership to be striving for the best customer service and experience.