75 Ontario Subaru Service Centres

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Incompetent service diagnostics! - sandorthegreat

Incompetent service diagnostics! Said I needed a new CVT module at $3500 plus recommended I change the transmission because of high mileage at $6500!!! Ended up fixing the car myself in 10 minutes for FREE!!! But not before being charged $180 for the "diagnostics". I drove my car home against their recommendation (figured I had nothing to lose). The next day I did a quick google search which indicated it might be a battery connection issue... When I opened the hood I noticed the positive battery terminal was caked with white powder (corrosion). After cleaning the battery terminals and tightening the cables the car has now been working perfectly for 2500km! Complete incompetence on their part. They made an assumption based on the error codes without even inspecting the car. They clearly did not even open the hood before informing me the repair would be a minimum $3500! A co-worked said "Don't take it to the dealer, they'll just rip you off." Marino's service team proved that without a doubt! Unfortunately my independent mechanic isn't a transmission specialist or I would have gone to him. Thankful in the end they were clueless and I didn't spend more than the ripoff diagnostics fee.

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

The only redeeming thing about the service at this - Todd

The only redeeming thing about the service at this dealership was the young lady at the service desk. The rest of the experience was at best lousy. The other person at the desk was rude. The service done was unnecessary and highly overpriced. I took it here as I had a difficult problem and I thought they’d be able to pinpoint it, they didn’t but they just lined up stuff that they said needed changing and frankly it was untrue. I turned down a lot of what they suggested. I then took to a mechanic I was confident was good and would not rip me off, he refuted everything the Subaru techs suggested. Save yourself frustration and $$$, take you vehicle to a reliable HONEST mechanic and stay away from here.

Motor blew in my 2017 Tucson with only 80,000km on it. - alexiagirl_25

Motor blew in my 2017 Tucson with only 80,000km on it. Brought it to the dealership to find that there was a recall in 2021 that I was not aware of. It took over 10 days for them to look at the vehicle, made me collect every oil change receipt for them to say I did not maintain my vehicle. after 13 days they submitted their findings to Hyundai Canada, who then denied the recall claim. Shame on you Superior Hyundai and Hyundai Canada. This is a problem caused by your manufacturer on your motor. There was a recall that you will not go good for. After owning 3 Hyundai vehicles, I will never purchase another, nor will I ever recommend a Hyundai vehicle. Not to mention Superior Hundai also attempted to make me purchase 4 new tires for an all wheel drive vehicle I don’t even own. I may be a female but be assured I am not stupid.

Amaizing customer service! - Emanuel

Had problems with my Outback and tried to resolve it in the GTA, but received at most polite answers. Because I suspected to be a problem with the breaking system and because my next trip supposed to be towing a boat I was even more concerned. Out of any other options, already on my way, I called Minden Subaru and, even without an appointment, Eddie Pinelli checked my car, identified the issue and corrected it in 5 minutes. What a big difference compared with the GTA service dealers. Now I know where I will service my car and probable buy the next one.. Emanuel

Friendly service advisor…. - gsat

Friendly service advisor…. but the day the car was advised to be ready from its repair I made no less than 5 attempts to call and a couple of messages that were not replied to, Car wasn’t ready until following day which made it difficult to arrange a ride to pickup the vehicle. Upon receiving the vehicle and seeing the actual repair and still exposed wiring I cannot fathom the $900 charge with being only $81 in parts please see photos, exposed wire 2” away from repair. I had asked several staff to speak to the Dealership Manager only to not get a reply.

I've been using NV Euro Motors for services for the last... - AM

I've been using NV Euro Motors for services for the last few years and have always been very happy with their work and prices. Highly recommended.

I wouldn't even give it 1 star but there is no less of a - tnamarie74

I wouldn't even give it 1 star but there is no less of a point, They have had my son's car for 5 months for a mechanical problem, took them 2 months to figure out it needed a motor job, that was warranteed, Each week its "the motors coming , it will be done next week" 5 MONTHS LATER , still no car, still no motor. During this time he was not even given a rental. Now he also has a damage claim, because while it is out sitting there in their lot, it was damaged during a hail storm. Do not recommend ever going to them, take your vehicle to a small town local garage, do not waste your time here.

BEST SERVICE IN TOWN!!! - atomblast

Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

BEWARE..BEWARE...BEWARE.. - Canadanorthernguy

I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year. When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount. I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service". Guess what I have heard back from the owner or dealership...NOTHING!! I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing? Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!

It is very professional, detail oriented, honest and - David Ng

It is very professional, detail oriented, honest and efficient. The environment is almost very comfortable.