207 Ontario Ford Service Centres

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

Service and Staff were Great and a Pleasure to deal with, - bp

Service and Staff were Great and a Pleasure to deal with, quick, and with value!!!

Thank you Frank Bevacqua, Service Consultant for your - Elizabeth Nguyen

Thank you Frank Bevacqua, Service Consultant for your 5-star consulting services and your hospitality. My car has problem that needs to stay there for checking. He helped me with free of charge rental car services by calling various rental car providers to find a suitable one for me. They came in 10 minutes with a very nice car. But finally I did not take it because I did not have insurance available for rental car. They were still happy when I cancelled the service. Then Frank helped order an Uber car free of charge again to drive me home. After 5 hours, my car was fixed. Frank ordered an Uber car again to drive me back. So fast and convenient and helpful. Thank you Frank and Pipe Tree Ford Lincoln for your wonderful services. Elizabeth Nguyen

Great service department. - Fordguy8899

Had a small issue with my truck and because we were going on a trip I asked if they could have a look. They brought us in without hesitation, fixed the issue and sent us on our way. We have been loyal costumers for a long time and they have been loyal to us. Jeff.B

I am not one to leave bad reviews, but Donovan the parts - Damian Palazzolo

I am not one to leave bad reviews, but Donovan the parts manager was hands down the worst customer service I’ve ever experienced in any Ford dealership or better yet in retail PERIOD. For starters he sold me a BROKEN part but no big deal, things happen I understand that. The part was a shock and a bracket. When I installed the bracket on the truck I discovered the shock was broken and called first thing to let him know. He said, and I quote “No problem at all. We’ll order you a new shock, just bring the broken one and your invoice back tomorrow”. I said wow, wonderful. Quick, easy, done, right? I arrived today promptly with the broken shock and my invoice. I spoke with a parts advisor who went to go get Donovan. Donovan then came out to the desk, did not greet me what so ever, couldn’t even crack a smile, looking annoyed he had to deal with a customer, and the first thing to leave his mouth in the most miserable and confrontational tone said “WELL WHERE IS YOUR BOX”. I said “my apologies, it’s in the garbage. I didn't bring it because on the phone you told me I didn’t need it. The bracket is very difficult to get on/off and I was happy when you told me I didn’t need to bring anything but the broken shock. Therefore I left the bracket on, threw the box out and brought what you requested”. He then as rudely as possible responded with “NO I DID NOT AND IM NOT DOING A THING WITHOUT THE BOX” and then, actually just turned around and walked away from me just like that. I was left standing there in complete shock. If the box and bracket were infact needed, I WOULD HAVE brought it. I never refused to bring it. But he specifically on the phone it’s “no problem and “not to worry”. Another reason why I’m shocked, is because funny enough, at THREE!!! OTHER different Ford dealers I do business with; when I have received defective parts from them, in each situation the parts advisor would ask for JUST the individual defective part + invoice, and would swap it promptly with the new part without any sort of issue at ALL so why this was all of a sudden an issue, even after I asked what was needed, and why he spoke to me like I was garbage, is beyond me. Because of the very long distance I had to drive to get to this dealer and to not waste my time, I had to pay for the part in full, AGAIN. For the SECOND time. I am actually and genuinely appalled at the way he treated me, his complete and utter lack of customer service skills, and complete unwillingness to even ATTEMPT to ASSIST me. He needs training in customer service skills. I absolutely refuse to do anything that has to do with this dealership ever again for solely his poor attitude and complete and utter lack of care for customers. If this is how a parts manager treats customers I can only imagine what other staff get away with and I am not finding out. Clearly I should have consulted with the other negative reviews which have many examples of customers being treated poorly or scammed. I urge everyone else to do your business at any other Ford dealership unless you enjoy being treated like garbage or want a headache.

Simply the best - DJ

Because I travel a lot both me and my vehicle have special needs. Mainly timing for service. I am in for service every 5 to 6 weeks and Polito always finds a time that fits into my schedule and has me back on the road in as short a time possible. Keep up the great work.

Amazing Service - Rex69

I call my dealer at 9:30 pm at home on a Friday night and his response was I can meet you at the dealership at 9:00 am and open up the parts department for you ( they are closed Saturdays in the summer) that a 10 star service in my book. Thank you Mark and Larry Pringle for taking care of business.

Quick, easy and reasonably priced! - Eringilhuly

Great service every time! I never feel like they are trying to get more money out of me. They legitimately care about giving me the best service

BEWARE..BEWARE...BEWARE.. - Canadanorthernguy

I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year. When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount. I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service". Guess what I have heard back from the owner or dealership...NOTHING!! I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing? Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!

Excellent! - Rayz

I am new to this area and have been in a few times for oil changes and some minor service. Thus far the whole experience was extremely streamlined, friendly and professional. This will be my "go to" place for automotive service from now on. A great place you can trust.

Shameful behaviour in the part of the dealer. No respect... - Bearinator

Shameful behaviour in the part of the dealer. No respect for working class people Very political in his dealings with the public, very poor customer service

I understand the struggles of the pandemic in all types... - Ryan

I understand the struggles of the pandemic in all types of service. I know this because I work in the HVAC industry . However when a simple item like a oil change can take up so much of my time I feel others should be warned about the lack of organization this dealership has. First thing they deleted was the oil change bays and their service person told me I need to book an appointment from a phone or email (which I did both within 45 min.). I received a call back around 1.5hrs later telling me they don't book in the oil changes but to come back and get in line and the service attendant would deal with me. I drove over again to the dealership and spoke with the attendent and they told me to again to book an appointment on line or phone in. I explained that I was getting conflicting answers and needed a firm answer on booking the oil change . The new answer was to leave the vehicle with them and they would get it done when they had time and that it may not get done that day due to the time I was dropping off the vehicle (11:30). I returned again a few days later to drop it off for the day and while waiting for my vehicle to gain entry to the service desk area I noticed the two vehicles who came to the line after me had been serviced by an attendant because the people walked in and stood in front of the attendants desk. I guess this is the way Shanahan Ford prefers to service the their customers . BTY They have had my vehicle for three hours now and have not returned either of my phone calls on when to expect to pick up the truck.

Had appointment scheduled at 11 am. - Jeff

Had appointment scheduled at 11 am. Finally got my truck in at 1140 am. Simple oil change and check driver side window not working properly. Told at 12 that they were not sure when the truck would be ready and they could drive me home when driver got back from lunch. I said ok. I looked into the service garage and saw all the staff having a staff lunch. If my truck would have been in on time I am sure it would have been done before lunch. I finally got my truck back at 2 pm Not very happy. Jeff

Amazing Job done ;-) - AMEX ek do teen char

I had my B200 scratched very badly , and was worried about big bill coming my way . I got my vehicle inspected and did regular maintenance with them . The body shop person Patrick did such amazing job for me . and would recommend anyone to see them before call any other collision center . As a customer .Kudos to them and a Great job well done .They made my day .