182 Ontario Chevrolet Service Centres

Was heading from Sudbury to Ottawa on the Friday of a... - cschevr

Was heading from Sudbury to Ottawa on the Friday of a long weekend pulling a travel trailer. Just before the Arnprior exit around 2:00pm, the truck went into limp mode. We limped to the dealership and the service department said they would take a look. Turned out it was an injector and a harness. They did not have the required parts, but sourced them from two other dealers to arrive by the next morning. They let us set up our trailer outside the gate beside the sales area and provided us with water and electricity for the evening. The mechanic, James, started dismantling the truck late Friday afternoon. At 9:15 the next morning (Sat), James knocked on the trailer door to tell us the truck was ready to go. We're cannot thank Dave, the service Manager, enough for the great way they took care of us. At some point late on Friday, Mike, the sales manager, even came by to make sure we were doing ok. Again, such great service. Thanks, Reid Brothers GM in Arnprior.

Exceptional knowledge, persistance and customer service - Peter maher

After discouraging performances with dealers in 2 counties I made a point to travel extra distance while in Sarnia to try these guys out. My daughter referred me and she travels from Midland to Wallaceburg to do so. We are from Wiarton , neither of us,around the corner. From the time we walked up to the service desk to the time we drove away, the whole interaction was professional, personable, friendly and knowledgeable. The communication during the frustrating problem my vehicle presented was outstanding. As a customer without history in the dealership, I felt important and that my business was valued regardless of the fact my truck was a 2008. Some corrective work to shoddy work by another dealership will be done later and we will drive the 3 1/2 hours because they are worth it! When we buy another vehicle, the same will apply. Thanks Brian to you and your gang. It doesn't't get any better. If Riverview were to expand operations I would suggest they become a GM dealer training centre... Peter and Lisa Maher Wiarton

Just want to acknowledge the excellent Service Department - MarkC

Just want to acknowledge the excellent Service Department at Roy Foss (Woodbridge) especially Vince who always exceeds expectations when I have come in for service. Vince is a trustworthy individual who goes above and beyond.

2018 Chevy Volt service - SHO BOAT

Took my car for regular maintenance, oil change, transmission fluid change - my choice, tire rotation, and was extremely happy with the work. Supplied my own fluids of choice, no problem. Go there for your service.

Service Department Staff - Natasha - is truly a... - Len Mikulich

Service Department Staff - Natasha - is truly a wonderful, professional, and helpful service provider. As a Senior who appreciates 'Great Service' , I am pleased with her ability to listen, understand my automobile problems, and steps up to care about my vehicle issues. She excels in excellent customer service. Thank you!

Great people to work with - Kenneth Boulton

Technical Assiustant took the time to explain what needed to be done. Because the parts had to come from out of town, the work was done in a timely fashio.

Friendly place to do business. - Denis

Friendly place to do business. Best service department in Sudbury. Wood recommend to friends and family.

Amazing Job done ;-) - AMEX ek do teen char

I had my B200 scratched very badly , and was worried about big bill coming my way . I got my vehicle inspected and did regular maintenance with them . The body shop person Patrick did such amazing job for me . and would recommend anyone to see them before call any other collision center . As a customer .Kudos to them and a Great job well done .They made my day .

The staff is very Knowledgeable helpful friendly pleasant - tammycard1094

The staff is very Knowledgeable helpful friendly pleasant if you have a question they gave an answer

60 POINT INSPECTION - routhier/john

ALWAYS GREAT SERVICE WHEN I COME TO STRICKLANDS I ALSO LIKE THAT YOU WASH MY CAR WHEN YOU SERVICE & HAVE TOLD MANY FRIENDS ON THE xx WORK RIENDLY & QUICK WORK YOU DO

Engine light on in my 2015 low mileage Malibu . - Beauvaiscorinne6

Engine light on in my 2015 low mileage Malibu . Did diagnostic replaced battery fuse block. Bill 1230.97. Light n again so back for more diagnostic, this time needs special battery cost 650.00 for battery total cost with labor $790.06. Was told light would not come on again. Week later back on. Back to dealer again, no solution just keep checking and see what’s next, maybe keep trying till engine is replaced! At this point $2021.03 I’m done, can’t keep them on my payroll! Final word from guy re diagnostic arranging. Just keep driving with the light on!! Great solution after paying over $2000.00. Guess that’s what I’ll have t do!! This dealership seems to be a cash cow for the senior women of Manotick. Have had past issues with their overselling and try to avoid going there but since they were a dealership that sold my make f car thought they were reputable. .

The door latch on my Trax wasnt connecting properly, - cross2bear55

The door latch on my Trax wasnt connecting properly, leaving the door loose and making it difficult to lock the doors. I just stopped into Taylors, expecting to have to make an appointment for service, but Jim took a look, and within 5 minutes, had the situation fixed with no charge, and me back on the road, feeling a LOT more secure! Great service, thanks Jim!

Went in for warranty work and came out with more problems - Badservice

I went in to get the radiator and water pump replaced on my 2015 gmc truck. Had no issues with that part but at the same time they took it upon themselves to check out my cabin filter and that’s where the problem started I didn’t authorized this work to be done and had nothing to do with the work being done. When I went to pick my truck up my stereo was no longer working on these new truck it is controlled by the HMI witch is located just above the cabin filter they claimed they had nothing to do with my stereo no longer working and claimed they also never went in the area of the cabin filter but I received a phone call from one of the service people say that it was dirty and full a debris. They did take a look at it after I had made them aware it wasn’t working and since then things have only gotten worse now I can’t see what gear my truck is or any of the other functions on that part of my gauge cluster and still have no stereo at all. The service manager told me it was up to me to pay for a new HMI to fix the problem they have cause. At the same time he would also get upset with me over the whole situation when all I want is for my truck to be repaired back to the way it was before I dropped it off for the warranty work that was done. Not at all happy with the service that I got or the way I was treated the truck is still under warranty for another 6 months and they want me to pay for the 800 part to fix what they have broke. Before this whole thing started I was considering buying a vehicle from Timmins garage this year now I will go else where I will not give them another dollar very disappointed in the all around service.

Prices for service not listed or provided on request. - mg65rog

Prices for service not listed or provided on request. Nor listed on service contract.Deceptive practice again OMVIC legislation.

My wife went in for service on her 2016 GMC and left with... - Jeannine and Pierre

My wife went in for service on her 2016 GMC and left with a2021... excellent people to deal with no pressure even the owner came out to talk to her. First purchase from them but I feel comfortable in recommending them to friends and family. Our salesman Richard was friendly and accommodating. All the staff is very friendly and professional. Service was so quick and efficient that they were done before my wife got back from her test drive. The deal was completed before end of day no need to go back the next day. My wife gives them 5 thumbs up.

Arrived for 10 am, screen for skylight needed fixing. The... - Nicole Bilodeau

Arrived for 10 am, screen for skylight needed fixing. The first time i asked them to look at it because it seems to stick and not roll in properly. I was told i have to use it more to loosen it then it will work fine. I waited there, had a very bad cold, he said 2 hrs tops. After 2.5 hrs, I asked how much longer. After 45 min I was told the ceiling panel was off and just have to put back together. Finally, after a total of over 5 hrs, my Traverse was ready. I received a call asking if I can check in my SUV because one of their tools might be there. Really!! It wasn't there, my husband checked. I heard from a couple of my friends that because it what I'm getting the screen fixed was under warranty, they make me wait and fix other people's vehical first. Then it happened to my brother in law also. PLUS, there are dirty finger marks on the ceiling panel! Now I have to pay to get it cleaned. Anyone getting their vehicle fixed under warranty, be prepared to leave your car there ALL DAY.

Chevy Link Navigation System (Mickey Mouse Service Dept) - ChevyII

I have had a major problem with the navigation system on this vehicle ever since the vehicle was purchased brand new. The company that is responsible for creating and building the software in the system itself ( Navteq ) has suggested that the firm ware or hard drive needs to be reset or rebooted as it is defective I am not able to get the service department for this dealership to understand and realize that there is even a problem with it. I would like to get this problem addressed as the navigation system is terrible and will take You on a route that is no where close to or near to where it should be. This is quite obvious when referring to a map or another navigation system ( Garmin GPS ) The service department is responsible for initiating a Service Order or Customer Number in order to have the problem addressed under the vehicle manufacturers warranty. They are not interested in taking care of the problem as all they seem to want to do is blame it on the driver or the owner and not operating the system itself. It is not a complicated issue to input the data in as to the location in which Your destination is located. I am prepared to escalate this to the next level. Please stay tuned as to what and how G.M. addresses this problem !

Worst dealership ever. Bought a 2020 Traverse brand new.... - Lindsay

Worst dealership ever. Bought a 2020 Traverse brand new. Before it even left the lot brought to the attention that something was wrong with the trunk was told no it was the new design. Got halfway home and major squeaking coming from the back called the dealership from the car. They told me to bring it back the next day. Sure enough the inside of the trunk door popped off! They had to order a whole trim kit! While waiting for the trim kit a whole 5 months! We took it for its first oil change before Christmas before going to the cottage. After the oil change when backing up the back brakes squealed, was told they must have hit a brake pad. They would fix it when the trim kit came in. They fixed the door and brakes in Feb, and on the way home I stopped to pick up groceries and put them in the trunk and couldn’t shut the trunk! They broke the door! I finally was able to slam it shut with some help. I took it to the local dealership and they said it was completely off! They also looked at the brakes at the next oil change and said not only was I miss informed they did not hit a brake pad it was a recall but it was done properly and I was driving an unsafe vehicle! I called to speak to the Wallace service manager and he told me I was lying and there was no proof I even bought the traverse from them! I said I have the bill of sale! He told me to go fu** myself and hung up! I called GM as to this day my traverse is still not 100% and I have been told I am banned from the dealership! I am furious and want an explanation as to why a dealership that wrecked my car and a manager that is rude to me, bans me? Will never give this dealership money again and am seeking a lawyers opinion!