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Customer service - vehicle repair - Happy Customer
After nine years of relatively no issues with my 2010 Dodge Journey, a major repair was required. That morning I drove into the dealership and explained the issues that I had been having with my vehicle and asked them to check it. Chris from the Service Department phoned me a few hours later with the news. Yes, it was not good news! The part that would be required had to be ordered in and would take approximately a week and a half, then approximately five hours to install. I asked Chris if it was possible to have a loaner vehicle while my car had been in the shop. Chris took my request to the General Manager, Trevor Battist and Trevor approved a loaner. I feel that I received excellent customer service! Thank you both Chris and Trevor for your help!
Hi Dartmouth dodge is a good place to go tom there... - Dodges are junk
Dartmouth dodge is a good place to go tom there service advisor is great guy tries to his customers as much as he can
Horrific treatment by the Service Manager Brett Sullivan - Stacey
Total disrespect for customers who do not purpose their vehicles there. I love my Jeep but extremely disappointed with the treatment I received. But speaking with numerous people this is not an isolated incident