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Service department - ShawnQ
My experience with the service department at steel dodge on Bedford highway was absolutely horrific!!!
I never received a recall notice for a faulty alternator on my 2012 Dodge Charger so when it failed I called Steele to get the car in. They refused to get my car towed in, fine I did that. When they did do the work to my car they didn’t even bother to try and charge the battery. They simply pushed the car into the garage, replaced the alternator and then Pushed it back out.
When they called me to tell me the work was complete they tried to tell me that the battery was dead and I needed a new one for $350 dollars of course..... I said no. Because the battery in the car was brand new and still under warranty.
The ONLY saving grace of this place is a mechanic named Steve. When I went to go check out my car he noticed me and came over to chat. (He was not working, just got off) After a few minutes he knew exactly what was going on. He apologized and pulled In His personal truck and gave me a jump, reset my computer and had me on my way in 10 minutes.
Don’t trust a word these people say. Do your own investigation first and in person with the mechanics there.....