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Sold me a lemon and now getting the run around - Smith
I bought a 2019 Explorer in December and in January a knocking noise started in the front end. We have been back and forth numerous times since without it being fixed. They re- torqued all the bolts in the front end and not fixed. They replaced the steering gear and not fixed. They replaced the complete sub frame and not fixed. Now I am here sitting in the showroom after they replaced the left and right lower control arms and it still isn’t fixed.
A big problem with this is that each time the service department tells us it is fixed, we drive it and the noise is still there. I am questioning if they are even properly road testing it. This can be confirmed by a previous experience with Cabot on the truck that I traded for this explorer. My brakes were done here at Cabot, they told us it was done, and when my wife picked it up there was a crunching noise from the back tires. They let her leave the lot with the e-brake hanging up.
Here it is now April (over 4 months later) and I am still getting the run around from these guys … enough is enough. Next step is a lawyer I guess