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Please, take my advice and just take your business... - Alex LeBlanc
Please, take my advice and just take your business elsewhere—literally anywhere else.
If you do decide to buy a new car here, make sure to check that every single part is OEM and hasn't been replaced by an aftermarket part. In 2014, I was sold a brand new car that turned out to have an aftermarket windshield that was very poorly installed. The dealer did not disclose this information and sold it as brand new.
Because of this, I've been denied warranty claims even after the dealership has admitted to having replaced the windshield with an aftermarket! The poor installation has also caused moisture issues in my car for years.
The dealership has refused to own up to their mistake and cover the cost of replacing the windshield, which recently cracked. The GM has made it clear that he has no interest in helping me because I've been driving the car for a few years and he has ignored my last email, which was sent more than two weeks ago.
Volkswagen has also refused to cover my exploded rear window that Volkswagen technicians examined and determined that it was due to a manufacturing defect. This set me back about $700.
All I want is for VW Moncton to pay for my windshield to be replaced with an OEM one and for my rear window with the manufacturing defect that the warranty didn't cover.
I've submitted a report to the New Brunswick Financial and Consumer Service and I've sent an email to CBC Investigates. Next on my list is the Times & Transcript and whatever other newspaper is willing to hear the story of how I got ripped off by VW Moncton.