AVOID MONCTON VW as much as possible - Chris U
Back in July I brought in my two month old jetta because the fan stopped blowing air. After two days, they finally fixed the vehicle, but told me there was going to be a charge because I had installed a dash cam. That charge turned out to be just over $750. I argued with them for some time, but ultimately paid them and left. As I got into the car in the parking lot, the fan was still not working. Went back in, and they claimed it was a quick programming error and fixed it again. They had unplugged the dash cam when they first started working on the vehicle, before the parts were replaced.
Two days later, car stopped working again. Dash cam was never reinstalled. This time however the blower started working again on it's own.
Fast forward three months, and once again it stops working. I took the car in to Miramichi VW instead, and after two hours, they called me to say it was all fixed. As it turned out, there was a loose ground from the factory that Moncton missed. Miramichi suggested I go get a refund, as the work that was done by Moncton should never have been done, so I went in to Moncton to discuss the issue, and after two weeks, they called me back to say there was nothing they would do. They said that it was still their opinion that the dash cam caused the problem, despite it breaking three times after their "fix", and having another master tech say otherwise.