I have been dealing with Dieppe Auto for the past eight years, and have been shocked at how unethical this dealership is.
I bought a 2003 TT in 2008, and have been unhappy with the dealership since:
1. I bought an Audi TT from Dieppe Auto, and paid considerably more for the vehicle from the dealership than I would have paid privately. Regardless, I chose to purchase from the dealship with the understanding that if I ran into problems with the vehicle, the dealership would back it up.
2. The timing belt on my car broke.
I had always taken my car in for service. I informed the service personnel every time I took my vehicle for servicing that I trusted them to do the necessary servicing and ensure that my vehicle was appropriately cared for. I trusted them to always take top-notch care of my vehicle.
When I picked up my TT after one routine service visit, the service technician stated that at a later date he would have to electively replace the timing belt, and that they could not replace it until my next service. I requested that they make a note in their system to replace the belt at my next appointment. The dealership did not perform the replacement at my next service. The belt eventually broke.
When I contacted the dealership, I was informed that the broken belt was not their fault, and that the replacement would cost $8500. I requested a discounted price to compensate for their role in not reminding me of the issue at later visits. They refused to take any responsibility and would not discount the repair costs.
3. Driver's door latch.
On one occasion when I picked up my TT following regular servicing, I was told that the technician had greased my door latch. My doors had been working well prior to that time. I was surprised, and asked, "you mean oiled, right?". The reply was that, no, the door latch had been greased.
Following that servicing, my driver's side door has never latched appropriately. I have since returned to the dealership many times to have this problem fixed, and the response has been that the door latch requires replacement - at a cost of $695 plus taxes and installation. I am assuming this will cost about $1500. The service technician agreed with my estimate. When I told him that I had never experienced difficulty with the latch prior to the greasing, and that the grease needed to be removed for the latch to work properly in cold temperatures, he stated that my car was 12 years old and that the latch just needed replacement. I then purchased degreaser for $5, and fixed the problem they caused.
4. I finally decided it was time for a new car. After being so disappointed with the service at Dieppe Auto, I visited every other dealership in the Moncton area first, and was offered great trade-in deals on a new car for my TT. Surprise, surprise, Dieppe Auto offered me only $1000 for my vehicle on a trade-in for a $70,000 new vehicle. This, after I purchased the vehicle from them and had it serviced with them regularly. With Dieppe Auto, there is no such thing as loyalty!