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Body shop Manager Dwayne Ewanika - Reggie
Received incredible service from Dwayne, he is an excellent communicator, kept me in know all the way throughout the process. Provided various options to work required on my truck so I was able to make an informed decision.
Chudds gets the AC working just in time - RobsRam
I worked with Dave Johnson for my repairs on my 2018 Ram. I mentioned I wasn’t impressed with previous service from a shop in the city who just fixed my brand new trucks ac a month after I bought it. I went to use it this year and again no cold air. Dave was able to accommodate my dropping the truck off after hours and he had the repairs done quick and easy. I picked it up and once again my baby is blowing nice cold air. Thanks a bunch for accommodating my repairs so quickly, it is much appreciated.
Repair - niadoj
Customer service was excellent, the staff was friendly and the repairs was spot on using the latest technology in the industry. I was very pleased with the work they put in and going the extra mile to ensure that my needs were met as to what I expected for the repairs. Respect to Mark, Jessie and the team at Foreman Collision Center! Yah Mon!
Great to deal with - ckroulston
Great bunch of people was in and out in no time. I drove 3.5 hrs to get there and they got us on our way home in no time
Excellent all round exoerience - Wayne Farmer
Took my 2012 Journey R/T for an extension of warranty inspection..Found five things that were under warranty and mentioned and okayed by me a four wheel alignment and oil change and filter for the inspection..Dale Friesen was the service advisor and Craig the shuttle driver..Got ride home and to return to dealership..Barry Olinkin finished the extension of warranty papers..All round very good experience..Only one fault, the coffee is not the best..Highly recommended
Thanks Gerald for the great service. And to the... - Marybest
Thanks Gerald for the great service. And to the technicians as well. Prompt service as usual. Thanks for the notice about the rear brakes. I will be back.
Have respect for yourself and go anywhere else! - Had enough!
This whole dealership is run so poorly from their mangers condescending attitudes and clear laziness and there service department who can be bothered to return a message. I called numerous times over the course of 3 days and finally get a hold of someone who she clearly doesn't know what the xxxx she is talking about to get transferred to people who cant pick up the phone. If you bother going down in person is a complete waste of time and best of all they make you feel like you're incompetent!
Thanks Waverley Chrysler I was more than happy to get my tires and winter package through you!
Terrible centre. Left my car untouched for weeks,... - Chelle
Left my car untouched for weeks, claimed they'd ordered parts which they hadn't.
Found "new problems" at the same site of the damage it was taken in for BUT didn't include it in the quote for MPI (clearly didn't assess properly or forgot to include it) therefore expected me to payout of pocket for further repairs.
They have had my car for three months to replace a broken wing mirror damaged in a theft.
Unfortunately not the first or second time we've had trouble with Birchwood...should have known better than to use their collision center.
They will receive no more money or sales from any of our friends or family, even if it means we have to leave the province to purchase our next car.
Beware, cannot be trusted!!!
Zero stars given - Horribleservice
Zero stars given. I do not recommend this dealership. Very poor Costumer service. Poor management as well. My truck is under warranty and they won’t cover a part that needs to be replaced even though I spoke with the FCA and they told me it is covered under warranty. I spoke with the manager and they have no answer as to why it is not covered. I asked the manager why they didn’t catch that the part needed to be replaced when I went for an oil change a few weeks ago because I had to bring it to their attention. He told me I need to speak to his employee myself about it and he has no idea. They are giving me the run around and trying to screw me over. Not happy at all with this dealership and I would never recommend anyone to buy a vehicle here !
Would not recommend to everyone! Please read!!! - Customer X
Had a problem with dodge journey 2016. Bought the suv brandnew in Steinbach last Nov 2016. Not even 2 years the rear tires having irregular wear with 15000 mileage. Went to the Brandon Chrysler for inspection. They said need alignments and was telling us that an object cause the problem or something had hit while travelling. Really? Can't believe it. We tild them we didn't hit anything. Then, the wheels were aligned and we payed $133.00 to get it done. They won't also help in changing tires. We had to spent $761 to change all the tires in our own. They telling us its not the issue with the dodge. More than a week after, notice that the tires again getting irregular wears again with 22000 mileage the same problem,brought the car again, they said it was aligned and dont need alignment. They can't seem to find the problem. Very unresponsible staff and will not admit that the problem is the suspension. How can they do this to the customers. How can the tires will get irregular wear in just less than 2 weeks. Been googling and lots of dodge journey customers having a problem with suspension. I will not recommed dodge to anybody. They are just good on having sales but will not take responsibity when problem arise.
I can't believe how sheisty this place is... First, I had... - Pancacke
I can't believe how sheisty this place is... First, I had a flat tire, crap, I thought "I used to work at a Dodge dealership, I'll just tow it there".
They were nice enough to squeeze me in on a Saturday "awesome". They called and told me that it would be beneficial to replace both tires ($150 each plus labour) "I agree, wear would be awkward on just one tire".
- Billy, do me a favour and put the one non crap tire in my trunk so in case I need another spare. "Sure, no problem" were the exact words that he told me.
I pick up my car and no spare tire... xxx? I call Billy and he said that he didn't remember me saying to put it in the trunk. I got the manager involved (Deepika Mahajan) who told me that they will search through their trash and get back to me on Monday.
Monday rolls around and they couldn't find my tire, would a free oil change make you happy? MTF "I guess it has to".
I wish that the story ended there.
I schedule my free oil change and I asked if I could also get a free tire repair as now one of my other tires is leaking. Billy - "I'll talk to my manager".
I get there to drop off my car; Billy - "my manager (Deepika) said we can give you a discount on tire repair from $50 to $25.
What runs through my head: when I was at Dodge we had to charge $25 on a tire repair as it was a way to bring in business...
xxx BILLY!!! I said f***ing no.
If there was a way that I could give zero stars, I would. #Dodge #Steinbachdodge #servicesucks #reallycomeon #dealerships
Worst dealership i ever had to deal with - pavzyuk
Worst dealership i had ever had to work with. Service department pads time and $$ on parts. I inquired if a problem would be covered by warranty and received Yes. I set an appointment and took time off work brought the the truck in, asked again if this was covered by warranty and was told yes agian. Just to go home and get a call in 30 min that it is not covered and i would have to pay. Probably hoping that i would agree to pay. A different dealership has taken care of the same problem for me for free. Talked to mangers and didnt no even hear attempt to apologize but some sorry excuses. This dealership is a highway robber praying on unsuspected. I would not go back even if this would be the last car dealer on Earth.
WORST CUSTOMER SERVICE EVER! - MeganJ81
I took my van into my mechanic when the check engine light came on. They looked at it, contacted this dealership and were told it was a warranty recall, so they put my van back together. I took it to Pembina Dodge the next day who then told me even though I had documentation of the code they couldn't confirm it was a warranty recall because they didn't see it themselves. But, they could keep my van for 2-3 weeks to do tests, then tell me if it was or wasn't warranty. If it wasn't, not only would I have to pay for the repair, I would also have to pay for all the testing AND lucky me I would get to pay for my own rental vehicle as well!! I told them not to do anything, I was going to get another opinion. Then their driver got lost coming to get me, was 45 minutes later than he should have been, which got me extra charges at my daycare. YAY! I then took it to the dealership in Steinbach. They confirmed it was a warranty recall within 1 hour, had it fixed in 3 days, also fixed an issue with my muffler at no charge and provided a rental vehicle at no charge. I fully believe that no matter what they had found they would have told me it was not warranty and would have made me pay through the nose. They are crooks. Do not EVER go to Pembina Chrysler, you will get ripped off, get the run around and the service manager is too chicken to call you back.
Awesome service - Army
Awesome service very kind all way keeps you updated tells a person what is to come in his way great great great place to go
We purchased a 24' Wilderness Camper from this... - stinger91
We purchased a 24' Wilderness Camper from this dealership in 2008. We have had numerous problems since then that required contacting the Service/Parts Dept. The assistance we received was deplorable and we would call it the non-existent service, once you have bought the item, you can expect no service at all. From the start, here is a brief description of our problems with this camper: handle missing for antenna, T.V., radio, remote, etc. never worked properly from the start, leaking and eventually replaced skylight over shower. All these items were not covered under warranty and we paid for them. On our first long trip we had numerous repetitive problems with the tires that we also had to eventually replace upon return at a substantial cost of $448.00. Any attempt to obtain information about the so-called "tire warranty" was a complete exercise in futility, both with the dealership and with the company in the U.S. which supposedly was the manufacturer of these tires. They had never heard of the tires or anything else connected with them being on the camper we purchased. We firmly believe that the dealership replaced whatever tires this camper came with originally, along with other parts and pieces, with cheap junk!! Our latest experience was this past week upon returning from a trip west. We came home with a broken spring - and have been trying to find a replacement. Went to a machine shop, phoned 2 parts stores here in town, as well as the dealership in Swan River. Received two negative responses and one parts store here thinks they have found the right one and ordered it for us. As for the dealership where we purchased the camper, we are still awaiting an answer from the Service/Parts Dept. from an Aug. 15 phone call. They seemed very confused as to what the part was for and why we were calling them!!!!!!! We definitely would not buy another thing from this dealership and would not recommend it to anyone.