I’ve purchased a 2015 Grand Caravan in the spring of 2015! On my 1st highway trip, I experienced a bad whistling noise on the drivers side between the steering wheel column and the windshield. I made an appointment with the Waverley Chrysler dealership in which they were unable to detect the problem. I had informed them that the whistling noise occurs when it’s windy and the vehicle is going over 100 KM per hour. They indicated that they tighten all the bolts and if the whistling noise happens again to bring it back! I went on another highway trip to Fargo, ND. and the same whistling sound was present for all of the 3 hour trip. You can imagine how upsetting that was! Made another appointment for the dealership and was told the shop foreman would give it a test drive on the highway to hear what the whistling sounded like and where it’s coming from. Unfortunately it was not a windy day so there were no results! They informed me to bring back the van on a windy day, no appointment needed, and they will try again. I failed to mention also that the noise was recorded while the whistling noise was going on by my wife, however the dealership didn’t take any value with the recording! I did bring back the van several times in which it was not not possible to take out on the highway drive because they were to busy despite the open invitation indicated by sales advisor Les Fodor. I dealt with Mr. Fodor again making an appointment this time and the 1st thing he said was “You’re back for the whistling noise. You know all vehicles have some sort of whistling noises especially with crosswinds!” I indicated to Mr. Fodor that this shouldn’t happen to a brand new vehicle coming from your dealership! Anyway arrangement were set for another test drive with no results once again! Not windy enough! This occurred for over 2 years going back and forth with no results and the whistling still there! The last time we brought the van in, in the fall of 2017, we dealt with Jesse Goertzen/Service Advisor. He checked possible solutions to the whistling sound, checking the seals, the rubber around the glass. He found a big hole in the rubber and indicated it would be replaced. And even opened the hood to see if there was any other potential problems in which the other service advisors never did! My wife and I were pretty hopeful that the whistling sound may be fixed. After the service, my wife asked Mr. Goertzen if the whistling problem persist again, could your dealership “Grandfather” us, as our warranty will expire in the early spring! He indicated it shouldn’t be a problem! We took our 1st highway drive in May and hold and behold, the whistling sound once again very present! Called Mr.Goertzen about what we talked about in the fall. Left message on his voicemail! Waited a week, no response. Called again, left message on voicemail, no response after a week! I’m very tired of dealing with this dealership and I know I should call the manager on why my messages were not acknowledged, however it’s been 3 years with this whistling sound and nothing has been achieved! My vehicle is now off warranty and what could they do for me at this time! I’ve been patient with this dealership(3 years) of dealing with this whistling noise! If you google this problem with Grand caravans through “YouTube” you will see this very popular whistling sound with this van! And yet this dealership cannot fix it. I may have 1 solution to the problem! I will bring back my van to see for the final time if the could fix this whistling problem! If not achieved, I will leave the keys with this dealership and stop payment on this van! I have all the invoices on my visits with this whistling noise for the exception of the frequent non-appointments that weren’t documented!
David Gobin (431)999-7079/(204)256-9664