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Best Customer Service I've Experienced - Dion
I don't usually leave reviews but in this case I had to. Melanie that works at the Service Department provides hands down the best customer service you can get. She kept me up to date on all the things that they were going to fix on my car and explained in great detail why. She is so knowledgable of the parts of the car and how they work and why they break. I felt so comfortable that my car was getting what needed to be fixed and not getting ripped off. And she ensured we would get the best possible deal and shopped around for parts where she knew they would be cheaper and save us some money.
So shout out to Melanie and the service team as the car now feels like a new car again.
Would definitely go back there for our next service.
Repair - niadoj
Customer service was excellent, the staff was friendly and the repairs was spot on using the latest technology in the industry. I was very pleased with the work they put in and going the extra mile to ensure that my needs were met as to what I expected for the repairs. Respect to Mark, Jessie and the team at Foreman Collision Center! Yah Mon!
Wonderful experience - Louise Bloomfield
I am so pleased with my new Nissan Rogue. Our salesman, Marlon, was just excellent and was able to recommend a vehicle that exactly met our needs. The Service Department is also excellent. This is the way a dealership should deal with its customers. We are just so happy all the way around!
After having my brand new Nissan regularly serviced by... - nissansentra2016
After having my brand new Nissan regularly serviced by Birchwood Nissan in Brandon there has been many problems. Mainly with the audio head unit electronically. They have had to replace it twice previously and it is still having problems. They blame the problem.on possibly the connectors or power For memory to the radio unit. This is extremely frustrating as the car was bought brand new and now having problems with the 3rd audio unit leaving a very uncomfortable peace of mind within the product and dealership as instead of taking care of this with Nissan and providing a customer with any satisfaction they say they went above and beyond helping me with my issues and for me to now direct my concerns to Nissan Canada. What poor business practice and customer service. To put it on the customer to deal with Nissan Canada instead of going to bat for a customer that has already been put thru the ringer on a brand new car purchase is pitiful and would never recommend anyone take there business there to only be disappointed by what's supposed to be a reputable company and brand.
Service Department Top Notch - Andrea
Have bought two new vehicles from this dealership in the last ten years. Service department has always been top notch, Mark always remembers me (even when I didn’t recognize him today due to his new hair cut) and is friendly and answers all my questions.
Repair to right rear side panel and tail light of my Honda - Rick
Birchwood Motors did a excellent on repairing my Honda CRV right rear side panel and rail light assembly. The estimator was very friendly and efficient, the front office were very helpful. They kept me informed as to the progress and it was ready when promised. The work was done to a high quality standard. .
I was very impressed by the service of everyone involved.
Negative Star - Terrible experience w/service department. - Ming
Terrible experience with the service department.
Negative Star Experience.
My company SUV was towed to the service department on Dec 16, 2016. On the Dec 16 afternoon I received a call from the advisor said the car in the shop and someone will look into it. Waiting for the whole day didn't get any reply.
I called in to check the status by the end of day. Can't get a hold of my advisor. The other service staff can't help me at all have to wait for my advisor to come back on Monday.
My advisor call me on Monday morning and quote me the price on the repair. As per the phone conversation I need a written quote to get approval from my boss before the repair. He promise to send it to me asap. Waiting for half of the day nothing came in to my email.
I called the service department multiple times and left voice mails. No reply from my advisor at all. All I need is a written quote to give it to my boss for approval and get the repair going. I called in and spoke with a guy at the service desk. He can't help me at all you have to wait for your advisor. Really don't understand why can't just pull up the record and get me a quote. I have to wait for another day.
As another day go. Finally I get the quote from my advisor on Tuesday morning. But I found out there is overcharge on the labour. Charge $297 to install the block heater cord and other $297 on the block heater unit. To plug in the block heater cord is less than 5 sec when you are servicing the block heater. Why charge me another $297 on labour that's a TOTALLY RIP OFF !
I need to talk to him to clear thing up. I send him multiple emails and I call in at least 8 - 9 times. Same thing happen no one even care to reply a call at all. I called around 15 to 20 min before closing. Not even one service staff pick up the phone call.
I can't wait any longer I really need my car back. Wednesday morning my friend have to drop me off in person to finalize the quote and get it going. When I am at the service desk and try to find out why I left multiple emails and voice mails but no one ever reply to me at all? He said he didn't get the voice mails and the emails. He got some kind of family emergency and need to leave early.
I totally understand that family emergency thing happen. Family will be first priority but there is more than one guy working in the service department. Why you can't just ask your co-work to follow up or help you out a bit. I really don't know what kind of customer service is that. No one can help you expect your advisor. Only one advisor can help the client.
I have to chase around my advisor to get a correct quote and get my car fix. Spoke with the service manager Russ about the situation and express my experience and my frustration.
His response is my advisor is waiting for my response. WOW that just totally push me to the edge. I really just want to tow my car to another shop for the service. But I really need to get the company car going.
I told him that I left over 10+ voice mail for the pass few days and multiple emails. No reply at all. I even show him the emails on my cell phone. He said he didn't get email either and no voicemail. That's just a BIG JOKE !
He said maybe got block or went to the junk mail. He will check with the check IT department regards the answering machine and the email why didn't go through properly.
Finally on Thursday morning the car is fix up. I ask my advisor to arrange the shuttle bus service to pick me up back to the shop. Waiting for the shuttle for over an hour. No call and no show at all. I have to ask my friend again to drop me off to the shop.
This is a terrible experience never have to deal something like this before. If I know I have to deal so many troubles I will tow my car somewhere else instead of the Crown Nissan car dealership.
All the parts are in stock should be able to in and out within a day, 2 days max. Without a car close to a week due to chasing around and waiting for reply. That's not fun especially in the winter months.
Hopefully someone really look into the issue. I don't want some other customer have to deal with the same thing that I just went through.
Awesome service - Army
Awesome service very kind all way keeps you updated tells a person what is to come in his way great great great place to go