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Evelyn Lucas is a very good dealer. She is friendly and... - Yolly
Evelyn Lucas is a very good dealer. She is friendly and approachable..she is willing to help ang answer all my questions..very professional in a means
Had our first scheduled maintenance performed yesterday... - Keith
Had our first scheduled maintenance performed yesterday and I can't speak highly enough of the service I received. Service Consultant Alan Au is a consummate professional: kind, accommodating and informative. He made me feel welcome and valued. I recommend Birchwood Nissan without reservation.
I submitted a review of the Service Department on April... - Lainie
I submitted a review of the Service Department on April 16th in which I explained how a request for a part was seemingly ignored. I followed up on what I was told as to why, after two months, the part I needed had been ordered by a different Vickar dealership. I checked and it turned out that wasn’t true and I had been misled. Following my review I received a call from Glenn, the Service Manager at Vickar Nissan. Glenn apologized and explained in detail what had happened on their end. He then offered to promptly order the part I had requested and have it installed free of charge. Glenn has restored my faith in this dealership and I intend to take him up on his offer of course. I have removed my complaint and will continue to call on Vickar Nissan for all my service and vehicle needs and am grateful to know I have been heard. I have nothing negative to say about my Nissan Altima coupe that I purchased from this dealership. It’s simply a great car to drive. Thank you Glenn! Lainie
After buying a Nissan brand new we have had nothing but... - nissansentra2016
After buying a Nissan brand new we have had nothing but problems with warranty work having to be redone 4-5x because the techs werent installing the replacement part correctly then notice that after just over 3 years of purchase that the car is starting to rust in many spots. When brought to attention of the dealership Rob agreed that this isn't right and should be corrected as well as the rep who take my call agreed but yet it was denied by Nissan Canada to have fixed as it was no longer under the 3 yr comprehensive warranty. But warranty aside should a brand new car thats in excellent-mint condition all around with only 60k is rusting in so many areas. You would think that Nissan would not want that image for their brand and especially the frontline company that represents Nissan could of bit the bullet and had it fixed to keep the customer happy and a return business opportunity instead of telling the customer that to bad so sad. Very unprofessional and poor service unless this is rectified we will never spend another penny with Nissan. What horrible business practice and service you get when have a problem compared to the promises and service you get when buying the car is totally different.
Took over two weeks to repair my vehicle. Should have... - LexusGirl
Took over two weeks to repair my vehicle. Should have been a four day job. Had to rent a car during this time. Called a couple of times to find out what was happening and no return call from them. Very poor service. Would not recommend them.
I can confidently say that my experience at Crown... - Leanefunk
I can confidently say that my experience at Crown Nissan’s Service department has brought me back to Jesus. After losing power at the top of a mountain, only 3000km after a $3000 repair job to fix my power issues, I couldn’t help but yell for Jesus to take the wheel.
You think Carrie Underwood has vocal range? You should have heard me.
I’d like a refund but no one wants to call me. I suppose I’ll be singing Blondie, next.
I’ll give them one star. At least they gave me an unnecessary catalytic converter to be nice after I paid for a timing chain I didn’t need.
Awesome work that Forman Collision customer service was... - chrisgwjones
Awesome work that Forman Collision customer service was incredible I was booked in next Thursday but they were able to squeeze me in and was very polite to me and was informed well before it was ready for pickup and cleaned my car perfectly I recommend. This place when you have moi claim
Awesome service - Army
Awesome service very kind all way keeps you updated tells a person what is to come in his way great great great place to go