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Great service as soon as you walk thru the doors , fast... - TKTX
Great service as soon as you walk thru the doors , fast and friendly staff... The waiting room needs a TV with maybe the news playing...
Good costumer service. Fast and efficient. Keep you... - JM
Good costumer service. Fast and efficient. Keep you updated on stars of your vehicle during service.
This was the worst experience. I dealt with Julia... - Mark Gale
This was the worst experience. I dealt with Julia Gordo-Molteni and had a horrible experience. She doesn't return calls or follow up on items she has promised. She is dishonest and lies to cover up her mistakes. She said things were done that hadn't been.
She lied about sending reports to MPI on my behalf and she became very rude and argumentative when questioned about the discrepancies of what she had texted and what was the truth.
I have zero trust in her ability to represent a client and would never deal with them again as a result. She needs to find a new career where customer service and honesty doesn't matter....
Awesome work that Forman Collision customer service was... - chrisgwjones
Awesome work that Forman Collision customer service was incredible I was booked in next Thursday but they were able to squeeze me in and was very polite to me and was informed well before it was ready for pickup and cleaned my car perfectly I recommend. This place when you have moi claim
Took in car for warranty - Disappointed
Was very disappointed in customer service and the attempt to fix problem. Car is under warranty yet stated that I may be charged, felt they were Insinuating they weren’t to interested in doing warranty work . Then when car came out of shop looked exactly like it did when it went in . Should have taken it to another Kia dealership with better customer service .
TO PUT MY MIND AT EASY WHEN I HAD A SMALL INCIDEN.... - sdancer
TO PUT MY MIND AT EASY WHEN I HAD A SMALL INCIDEN. REASURED ME NO DAMAGE WAS DONE TO THE CAR
Improve communication within and with the customer! - a smith
Frustrating to not be able to get a hold of the service department! Had to call back twice to find out why an expected two-three hour job was taking 7 hours. Ended up going down because of not receiving a call back. I don't think dealerships consider that people have to re-arrange their days with kids, rides and activities based on if they have a car or not. Please improve communication to make your service department run more smoothly.